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(updated) What I sent to Customer service over email - I'm trying to be nice about it but I mean come on "Hello, I placed an order (USA-3751) in January for a stick which I recently received. My stick didn't feature the "nasty" silver colorway as depicted on the website, just black paint with a grey "base" logo in the middle. I ordered a 65 flex intermediate, but this is more like a 85-90, very stiff, stiffer than my 75 flex I had ordered in previous years. In previous talks with customer service I was told the shaft would feature a gloss grip with carbon fiber weave visible, this stick however has thick black paint throughout. I would prefer the stick to have minimal paint, maybe just graphics applied with grip for weight reduction if possible, because when weighed it's closer to 500 grams than it is to the advertised 435 grams for an intermediate. I expected a 12k carbon weave on the blade as it's an "extra stiff" option but the blade came with a 3k carbon weave which seems softer. The stick was only extended about an inch, uneven at the end so I had to trim off not helping the flex by any means. I am disappointed as I've had positive experiences with Base before and I have two other additional custom stick orders in the Base order queue. This was a let down, especially given the 5 month wait and the fact that this could happen again with my pending 2 orders. Please let me know if there's anything I can do. Best regards (Dmitrakov)"

If you complain, worst they’ll do is ignore you. Plus, we are all curious how they’ll respond!

You are taking this way better than I would be. I would have been screaming and kicking just from the delay. After that - the stick should have been perfect. The fact that it isn't, man, I'd be fuming. Sounds like they have A LOT to sort out. Very curious (as others are) to see how they respond to your feedback. If they have any business sense they'll remake the stick ASAP at no charge.

Yeah you're right. I have ordered from Base a few years ago and the product was much better, I loved my sticks back then. it could be any number of issues from their position but I expected better especially after all these emails from Base boasting their rebirth from the dead lol.