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This does sound like a good statement if the fact were just the length, but I have to admit it may not be so. Two "monkeys" have gotten me to were the same pair of skates, uncorrected except for the suspicious pieces of foam that were applied in the toe box. It was 6 mm thick of dense foam taped in with masking tape that and fell out. As soon as I put them on I thought the skate changed closer to my size and I could just feel the toe or so I thought, but just barely so. True did not see the whole picture that have mentioned time and time again. All the problems with the hardware, why they did not, it's beyond me and twice back to True to boot with all my photographs. Rob is a great guy and he put up with a lot of my questions a year or so ago, but I could not quite afford the skates then. Rob even offered to send foam form boxes so my pronation could be measured accurately, but with a cost,at least I had that to fall back on in case i needed it. 1) ***I am not sure what is done with pronators and I wish someone could tell me other than just the stiff boot that did help me with my short trial the last two week, but there must be more such as the footbed that were not in mine! 2) ***I am now also wondering if the scan can do the proper job for pronation, the issue s when the scan is taken the foot is as flat as it can be, when a podiatrist does it he put's your foot into the foam box but they always hold onto the underside of your foot and it is pulled up before being placed into the box while still holding so it forms as an arch shape, not a flat foot! Hey, if a company is going down, they will try anything to cover their cost, there is nothing I know or would think it is this way for True IMHO, but I expect to see a shorter skate this third order time that fits me to a tee! I can't wait until someone at True reviews my order, what a mess has been made of it, just unbelievable!

If it is me that you are referring to, yes I am very lucky to be able to send mine back twice after a very bad first fitting. The first pair was so bad it was thought I received some one else's scan. So they were sent back with a second scan along with a list of all the faults and errors that were in my first pair, like the rivets not being parallel, making the holders not centered and crooked, causing the bending of the steel. The width of the skate was so far off, it seems it would fit two of me and as I said before the skates were too long by an inch or so. That's enough to say about the issues at this moment! I want (no stuffing in my toe box). What do I get back is the exact same skate with stuffing in the toe box and nothing else fixed at all. No explanation, nothing. I have photos before the skates went back and all the photos match the first pair. Nothing fixed and nothing read with respect to instructions, the second scan was not even reviewed or it could not have been! I am saying this cannot be True, with a capital T. This can't be my second pair of skates? But they were, what were they thinking? I can't even comprehend it? The same skates back with nothing fixed, the same skates with all the problems and second scan! One thing was added, some pieces of 6 mm dense foam to make them feel smaller and let my toes "touch the end". Argh! Now they are going back again and this will be my third try and suggesting very hard that they read the message and look at the photos of my old skates that go along with it and that I want a new pair the size of my size 5 Bauer. If they are a bit thicker and heavier I don't mind as long as they are not a long skate that needs a filler for me to skate. You know, it might be that if the boot is any smaller I will get the Junior price $200 cheaper, if it is made to my size and not have that silly toe box making the skate longer and really not warranted at all. Dense foam so I could feel my toes touch is something! You do want to lightly touch the end of the toe box because once the laces are pulled the heel will move back and away from the toe and you get then a good heel lock. With these long skates the pricing increased from a junior to a senior or $200 plus tax. This was new to me and the LHS, but I took it in stride and said if they work for my pronation, I did not care what they cost. I was a bit miffed at this approach when I saw how large my skates were and how long the toe box was, no wonder I was charged more, by design IMHO, but I wanted my pronation gone! They adjust the price by what ever size holder fits the boot. Apparently my runner or steel that fits the holder was 8 mm longer than my last X 90 Bauer, but I believe the old Bauer boot was at least an inch shorter over all. My thoughts are that True's idea to stretch the toe box makes for a lot of extra capital and that size easily put me into a senior. No wonder they are trying to get me some nice foam for all the space in the toe box. This really though does not explain all the other issues that just were not fixed! In order to be returned to True I had to at least try the skates on the ice (both pairs to this point)and then indicate how I felt with them. Even though they are 1 or 2 sizes to big, I did have a better time than my old skates as the True skates took my pronation problem away. But the holders and blades felt odd and their large size was getting in the way, but again my pronation was gone. I did fall a few twice directly related to the bowed blades / holder problems and did hurt my already bad left shoulder twice and there was a few other easy falls, but related to normal moves, but ended up on the ice Thinking about the holders, blades and huge size I did think "what if I slam into the end boards" I could have easily gone head first into the boards and that would have been a much larger issue. I now await for my third pair and hope it is almost an overnight turnaround kind of thing since it is the third try. I missed enough hockey as it is.

The last time I talked to Rob I could not afford the skates yet! Then True took over and things changed. I also was waiting for a scanner to come to town when they were available in places I have never heard of before. I live in the Halifax, Nova Scotia area all within 20 miles of the birthplaces of Crosby, MacKinnon and Marchand yet we did not qualify for a scanner until late last year, go figure! When you could talk to Rob, there were more things offered to customized tour skates than now. For pronation, you could have your holders moved medially and adding more to the medial side of the skate-bed (like a built in orthotic) as well and the stiffness alone was supposed to help those that were not too bad off. Rob even offered to send some "form boxes" to me, like the kind the podiatrists use when they take impressions of your feet for getting orthotics. The cost then was $80, but worth it if you wanted the skates perfect. . Also you could get you choice of steel, holders or just buy the boot and have the rest done at your LHS and more. Now there seems to be no personal input from the buyer when the scanner is used, the LHS would have directed True of your specific problems and hopefully convey the proper understanding of what is needed. I am sure my LHS did give all of my information as he knew me well. But, with all this I still got someone else's skates and they were returned with another scan. The same pair of skates came back with stuffing in the toe! To my worst surprise, even if they did fit, all the issues with the rivets, crooked holders and width were not even addressed and returned as if they were new skates! They are going back now for a second time and asking True, to please read the instructions attached to our third scan!

LHS agrees with the decision to send skates back a second time, making sure they listen to instructions this time.

Have you been dealing directly with True or your LHS? Thanks

I have no idea, but I am sure I will find out (the second time), perhaps it is just me, but why have no fix on the holders or adding 6 mm of fill to the toe just so I can barely feel it when they are first put on. Then the twice as thick red material for under the foot-bed. All this, along with the look of my heel pocket that is finger width wider on the base inside the skate when it it is known to True that I do not have a D with foot and need a narrow fit. I get something that my D with Superfeet will slightly slide from left to right when I should have a narrower foot-bed that would have the holder not move at all and actually be too large as I take a narrow skate and the Superfeet were a D width!

This is exactly it! I have first hand knowledge of this. My feet are the same length, but I could not feel the toe box even to feather my toes when put on initially, then when laced up my toes seemed to be halfway back in the toe box. All kinds of other issues that were wrong as well and I will mention below. I tried them on the ice just to say that I did and they were were huge. My LHS was great and sent the skates back to be redone completely with the host of other issues that will become apparent. I get them back without anything being changed except I could feel my toes very slightly in the toe box. Thinking my skates had been fixed as I could feel the toes slightly in the toe box I felt very happy, but, not so! What I discovered when I got the skates home was True just added dense foam material 6 mm taped (looked like masking tape) to the front toe box to make it feel as if my skates had been made to fit and also given a thicker red bottom sole to try and fix issues of volume perhaps, who knows? Only a remake should have been done with all the other issues that were completely wrong. I am completely unsatisfied, skates too large, and crooked rivets (not parallel)leaving crooked holders, leading to bent steel and the rivets were wrongly placed, but still in the exact same position. They could not even bother to fix this. The heel pocket is most important as it is at least two pencil sizes too large in the lower heel area my old Superfeet slide from side to side., how would that make you feel when you asked for a tight heel pocked and this was 1/2" wider than my original Bauer skates! This issue was a problem expressed to True originally, that I have a narrow foot and need a tight heel pocket. Nothing fixed what-so-ever. I did not want to post this, but you talk about frustration. I take a boot that dwarfs the True. I don't mind the weight, but not their second "remake" as nothing was done except some but in my toe box with skates that are way too long for me to begin with, along with double the thickness underlay for the insole to make up for my volume issue, I guess. My heel area is 2" across in my Bauer skates the True must be 2.5" or more just where I had said my problems lie.Having pronation my ankle would roll around a skate that was too large in this area and any posting I would do would move with with the ankle in the large ankle area. With my pronation problems and the only reason of going with True (and the video that Scott Van Horne has on YouTube says he was a pronator and wanted to make a skate that could suit all people) I thought this skate would be perfect. Well. I can't get a "true answer of what they actually do for you other than make a stiff or stiffer boot! Far cry from what I was told before True took over. Less than two years ago you could even have VH send you foam boxes to be sent back like what you do when you go to the podiatrist for orthotics to make sure the foot bed was perfect. I see nothing like this anymore, you take what you get and tha't it! There was a time that VH would do a heck of a lot better and do whatever you needed. Now I am into round two and the skates will be going back again demanding a complete remake. I have everything photographed as to the first pair to the second remake and there is absolutely no change in all of the glaring mistakes except for the cheap filer of the toe box that I did not want in the first "remake" and the thicker red pad for under the insole? I cannot believe it! I did not want to post this whole thing, but I am so upset I am beside myself. When I first got the skates I was told that I was no longer a junior size so $200 more as they go by the size of the holder or I should say blade that fits on the boot that they make! So I have a skate blade that is a about 1/4" longer and because of the toe box that is at least 1/2" - 3/4" longer, I go over the junior size, what a co-incidence, especially after they are returned indicating all the troubles and really fixing nothing. If I could get a pair of skates that would fit properly I would not care what I paid. But, to a True skate stuffed in the toe box and the silly thicker foot-bed seem ridiculous. It seems like the Monkeys are running the show, not the original founder and his dedicated people for sure.

I would make sure that your holders are on straight looking at your rivets to see if hey are parallel as well make sure the heel is not too large and they too long. Check inside the toe to see id there has been any extra material to make them feel as if they fit better making you toes seem to touch near the end of the toe box. If you have these inserts it makes you boots longer and you have to overcome that extra length that you don't want to have just for normal crossovers. This extra length should not be there for you own sake. The skate should be made to fit without and extra long toe! Look them over carefully, please, it might surprise you. You want what you pay for, not just a easy way out for True to hide their mistakes.

Call Rob Thompson with VH (True now) he once was able to just about do anything for the customer, I know this as a fact, but it maybe different with the True by-out. Here is the number, 204-415-5910 wait for the list to come up and select #5 I believe then wait for his #9 I believe. He was fantastic to deal with on what you can and cannot do, hopefully he is still in the same position to give you service directly!

Did you first ask your LHS to convey what you wanted in your skate after the scan was completed and passed onto True? If so, I would think you should have got what you asked for and if they could not do it that should have been made known to you.

This is going to sound strange, but what if the holders are not on straight and the rivets are in the wrong place? Could this ever happen?

A few years back I had a new set of Bauer X 60s and the LHS guy got me to stand on some HD plastic. He looked at me standing from the side and then fro the rear, Back on he said to put my hands on my knees and bend so my knees were just over my toes. He new immediately that I was back on my heels and over pronating on the right. The blades were the the Tuuk holders with the nearly flat Bauer steel that was known to have little pitch. He put in a 1/4" plastic between the heel and the holder on both skates and he put in about 3/8" on the lateral side, beneath the back and front right holder and with these adjustments my skating ability was great. He said putting the shim in the heel for the plus pitch was better than wasting my blade by profiling at this point and it gave trouble then other profiling changes could then be made. Alan

I was told they stopped all requests for any changes and only send their brand of holders and steel. They would not send just the boot to have your own preference put on at the LHS. This was an option when I was first interested, they would almost do anything for you, but not now so I am told. Please let me know if this is not the case.

That's a help, the skate should be the length of my Bauer if they keep the toe box within reason and no slop in the sides unless it is needed by me. If what I am trying to repeat agrees with you then, that's what I should expect to receive. Thanks

Nicholas, I agree, but if you purchased them have you noticed much difference in length or width? Is you toe box larger than it should be? Thanks

I want to purchase a new pair of skates - True, but first read below. I have a pair of Bauer X90s D width and I should have a narrow, none available back then. Using the scanner at True I can get a custom made skate that should be better than my Bauer skates. I have them fitting me perfectly now, with the one exception they are too wide. When I do put my Bauer skates on though, my toes lightly touch the end of the toe cap and are then pulled back and away from the toe area as soon as I laced them up. They are very comfortable, but I guess I could use the narrow version and they are getting old. Now I have two reasons to get a nice new pair of custom True Skates. QUESTION: For those that have purchased new skates from True, I would expect that you would compare the new with the old just to see the differences. I am just trying to understand what to expect when I receive my skates, since what I have now are great except for the size D width. Will the regular model (no additional padding etc.) of the True be wider, I guess narrower for me? Are they heavier or longer? I have read they may be heavier, but that does not bother me. More importantly though, would the skates be about the same length as my old skates? I have had the same length blade now for about 10 years or more and would like to keep it as such. I would appreciate any comments? Thanks!

OMG I bought a stick from my LHS last Friday from the manager no less and forgot to ask the question. I had been told a few weeks ago that on site fittings were supposed to happen. I'll have to call back today.

Great to hear, I have called nobody yet, too busy, but I will call Pro Hockey. They are the best for skate sharpening and problems that I know of! Thanks - Alan I just called and spoke to the only person in the skate department at the time, but he says that the word is that they should be doing the fittings in the not to distant future. That's good enough for me! No need to call anyone else, that;s my favorite shop!

Ottawa too, as well as the Canadian east coast! Well there seems to places that should have fitters by default and others that should not qualify over cities like ours!. I'll get in trouble over this post, I am sure. It must have been 6 months ago that I checked with VH and as I said it was my understanding that they were making the decision of where to place them, on what reasoning I don't know. I am certainly going to check the LHS from Halifax to New Brunswick tomorrow. Alan

Thanks, for your kind reply! I will make the inquiry. I had brought this up with Rob a number of months ago and it seemed to me that VH was just not ready to come to this area. To me then, it was in VH's hands not mine nor the LHS! I have not researched the numbers for sometime, but I doubt that there many, or any fitters east of Toronto (excluding the eastern USA states as I have no information), but they are scattered all over Canada and the USA, including San Marcos? Thus my comment that was replied to above. I have no fears of speaking with the LHS as I know most on a first name basis. Thanks

Why would this help, what is in it for them, wouldn't the be losing business?

I would really like to make an order in August, but we have no local support to have an onsite fitter. It seems like there are a host of on site fitters in Canada and the USA, but nothing here! I live in Bedford, Nova Scotia a suburb of Halifax and Dartmouth (touching both Halifax and Dartmouth) and have the likes of Sidney Crosby, Nathan MacKinnon, James Sheppard, Brad Marchand and now in the 2017 draft a first round draft pick, Shane Bowers, all within a 15-20 minute radius of downtown Halifax. We often hear that Crosby is from Cole Harbour, but who knows where this is exactly, except in Nova Scotia? These are all Halifax hockey players if you want to put them on the map. Officially, Crosby was born in the Halifax Grace Maternity hospital. This area is all called the Halifax Regional Municipality with most of the population in a 20 kilometer radius. The population is about 350,000-400,000, but the majority is in this close radius! Given the above, why shouldn't Halifax have fitter. With Crosby in particular, we never hear that he lives 15 minutes from downtown Halifax and Cole Harbour is a suburb. Just like Bedford where I live and I am 15 minutes from Downtown Halifax and bordering on it's edges. Just a rant, but, I would like to be fitted her and not have it done remotely. Alan

That's what I understand from Rob, but make sure to let them know that a pronation problem does exist to make sure it is taken into consideration.

I posted in error yesterday, but I still see that the topic of insoles is still coming up. I have been told by my LHS that the new Bauer insole is a gimmick if you need pronation or supination fix. That's why I use a built up version using Superfeet in non-VH skate. I have mentioned this before that Rob Thompson told me that they can or will build into the VH boot the correction you need as if it is an orthotic based on your foot findings. i hope this helps and if I am not understanding the subject I apologize. Alan

I am wearing Superfeet in my Bauers, for mild over pronation and it helps. Alan