"Hello, Your order USA-3833 is cancelled and you should receive the refund within about 5 days. Your order USA-3796 is in production and will be completed within 2 weeks. Thank you for providing feedback regarding order USA-3751, it was escalated to the management and will be used to improve our production process. I am sorry the stick fell short of your expectations. Please let us know if we can help with anything else. Best regards, Veronika"
Yikes