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Felt the need to intervene here as I was the one that primarily worked on this remade pair. I worked closely with Rob at the factory to tweak this new pair to ensure everything would be corrected properly. We were able to tighten the boot specifically in the areas where he was having problems with using the black wick liner per Rob's recommendation, so I opted to default to the expert in that case. Obviously looking at the pictures we need to work further on the boots to tighten up the lace-up overall. That being said, I have been working closely with Scott over the last few months to develop better methods to tighten skates, so if there are still any areas you are struggling with I would strongly recommend you reach out so we can make further adjustments. I have spent multiple, hour long sessions working on the original pair of boots but only got to work on this pair once or twice. I also want to stress the point that this is what I do professionally, so I am not going to "get sick" of solving problems for customers and am available nearly 24/7 for all of my clients. If you would like to make the trip back, I would be more than happy to work on this pair you are struggling with and attempt to solve your problems further. -Tyson @ WSS

my first experience with HockeyMenders, and will definitely not be my last, he did an unbelievable job.

The kinks weren’t really worked out until the last few weeks. All customers fitted by me in NYC the last two weeks have email tracking information, but everyone prior to that has just had traditional order info. I can’t speak for other fit centers, but I have been using the new program full time for the last two weeks.

This is beyond great customer service. My next pair will definitely have the wick liner vs the clarino. My feet sweat a lot and the extra grip would be very welcoming.

Probably a complete non-sequiteur, but the EA Sports NHL game has True/VH skates in the game for the first time this year. They were the only holdout with an NHL presence.

I didn’t think Adidas had anything to do with the designs.