Your custom skates were made too big (for arguments sake lets say they are 2 sizes out), they get sent back to be fixed and get returned with the toe box stuffed with a rubber material and the sides compressed inwards to make them narrower. The fit is now ok (putting aside the holder and steel length) but is this an acceptable solution for custom made skates?
- Would you, as a customer, accept it or request that the skates were made to the correct size?
- Would you as a fitter or shop owner be comfortable selling this to a customer?
- Would you as an agent of the skate manufacturer be happy that this product is an accurate representation of the quality and product produced by the company?
Lets face it, if this scenario played out in a shop for a retail skate we all know what the customer's response would be : customer: I'm looking for a size 9 skate. LHS: I don't have any in stock but I do have a size 11. Let me pack the toes and squash the sides together so it will fit you........