Leaderboard

I had to have my first pair of skates remade because of the liner (LHS fault). True responded to my email in 24 hours. It took 2 weeks to have new skates made and they came back flawless via 2 day shipping. I also needed some small parts like an additional red footbed liner, and toe inserts ( i like my toes crammed in there), they responded within 24 hours and they paid to have the parts I needed shipped 2 days fedex to California. I agree with IPv, saying they are "known for poor communication" is complete "nonsense". Here is my worry about True.... We are ALL amateurs here. They are catering to an audience of novices. I don't care if you played juniors or been playing 100 years, we are not pro's or have ever been in the NHL. With that said, I believe we are all chasing what we *THINK* a custom pro-skate feels like but we really don't have the slightest clue as we were never pro's. I get they can make mistakes but lets be honest here and give them the credit they deserve, they make an incredible product backed by a hell of a warranty. My worry is our nit-picky requests are mostly unwarranted and could ultimately strain their positive operation which hurts their business. Ok, boo on me, but I should let you know I am a damn star on my beer league team so I know best (kidding of course)!

Nonsense.