Wrong curve - Easton Warrenty

[stevo_323 0]

I broke my 75 flex Hall S19, so I sent it in for warrenty and Easton just sent me back an RS, which I was pumped about, but when I opened it up I found it is Camilleri curve. They are closed till monday to call them, and I realize they are back ordered, but I want to know if anyone here knows what they will tell me if I call on Monday and say something about it. Im not sure I can use this curve, if they tell me to send it back to get a Hall will I have to pay shipping again? I came here rather than waiting till monday because I have a game Sunday and I would like to use it rather than my shitty backup stick

Thanks

[JR Boucicaut 3804]

They reserve the right to send you what is in stock. They don't guarantee that they will send you the same pattern or flex.

That all being said, they gave you a warranty replacement. For all intents and purposes, they've done their part.

[Raft 0]

Agreed, they have done their part.

The best thing to do is to try and use it see if you like the curve.

If not try and sell it to recoup some of the cost and get another in your pattern.

[DRW1319 3]

Disagree. To replace the stick with something that won't work for you doesn't do any good.

By that logic they could send you a lefty to replace a righty and have done their part.

[Chadd 916]

At no point do they say they will return the same curve/flex that you send them. Logically it just isn't possible to stock as many potential replacement sticks as they ship.

http://eastonhockey.com/warranty/warranty-united-states

[glu 1]

I'd hold off and give them a call. I sent in an RS a while back and they sent me the same flex and curve... but wrong hand. I called and they exchanged it for the right stick (not that they had to).

Even if they say no, you could probably eBay the RS brand new for enough to cover a new S19... with the curve and lie you're used to.

[JR Boucicaut 3804]

I'd hold off and give them a call. I sent in an RS a while back and they sent me the same flex and curve... but wrong hand. I called and they exchanged it for the right stick (not that they had to).

Even if they say no, you could probably eBay the RS brand new for enough to cover a new S19... with the curve and lie you're used to.

That's totally different; that was a mistake. I'm willing to bet they issued a call tag for the stick.

[IPv6Freely 2096]

*shrug* Can't hurt to call, just don't expect anything out of it.

[Larry54 243]

Wrong lie and wrong curve is practically as useless as wrong hand. That sure makes the warranty next to worthless.

[EBondo 233]

But you have to remember, warranties are a privilege...not a right. That being said, it wouldn't hurt to give them a call. Maybe they'll be understanding. You never know until you try.

[stevo_323 0]

Thanks for the feedback guys. I do see their side of it, of course it would be unreasonable to think they would have unlimited everything. I just reallllllly wanted to use it sunday lol. aw well, Ill wait till monday to call them.

[Les213 1]

But you have to remember, warranties are a privilege...not a right. That being said, it wouldn't hurt to give them a call. Maybe they'll be understanding. You never know until you try.

Really?

I've called easton on a warranty replacement in the past to ship a different flex and they were more than happy to fulfill my request. I think if you call with a decent attitude, it can't hurt to see what could be done. At the same time, I think treating warranties as a "privilege...not a right" is putting a company on a bit of a high pedestal. In my opinion, if you paid for a stick, a warranty becomes a right. The least they owe you is a best effort to replace it with the same specs. If they run out of stock and must send you something else, so be it. As a paying customer of a $300 hockey stick, I would hope both parties treat a warranty as more than just a privilege.

[JR Boucicaut 3804]

In my opinion, if you paid for a stick, a warranty becomes a right. The least they owe you is a best effort to replace it with the same specs. If they run out of stock and must send you something else, so be it. As a paying customer of a $300 hockey stick, I would hope both parties treat a warranty as more than just a privilege.

How did your stick break?

[Les213 1]

How did your stick break?

It snapped (not clean) about 10 inches from the heel on a slap shot.

[top 1974 0]

Really?

I've called easton on a warranty replacement in the past to ship a different flex and they were more than happy to fulfill my request. I think if you call with a decent attitude, it can't hurt to see what could be done. At the same time, I think treating warranties as a "privilege...not a right" is putting a company on a bit of a high pedestal. In my opinion, if you paid for a stick, a warranty becomes a right. The least they owe you is a best effort to replace it with the same specs. If they run out of stock and must send you something else, so be it. As a paying customer of a $300 hockey stick, I would hope both parties treat a warranty as more than just a privilege.

Couldnt have said it better.........

[JR Boucicaut 3804]

But, see, that's the thing...

It is a warranty against manufacturing defects, not wear and tear. Hockey is a sport in which you're meant to strike a puck with a stick, and can hit several things while trying to do that.

The rejection rate on a warranty claim is so low (when's the last time we've seen a thread where someone has said "I broke my stick within 30 days and didn't get a stick back, damn you Brand Name X") that a) it has gotten to the point that expect to get a stick however it breaks as long as it is within 30 days no matter the circumstances or b) every stick MADE has a manufacturing defect; the ones whose sticks break within 30 days are truly the lucky ones, but it just means that they get ANOTHER defective product. Then again, how many people plowed a stick through the ice within 30 days and said "Yeah, that was my fault" and didn't try to claim it?

Now, which one sounds better? Plain and simple; it has gotten to the point that composite sticks buyers look at it as having a second chance as long as it is within 30 days. Listen, I'm not judging anyone in this thread...but that's where it has gotten. Mfgrs know it's a tough sell at that price without some sort of assurance that the product will be backed, however, never have they said that they will deliver the same product spec in warranty, so pardon us if we believe the user is at the manufacturer's mercy on that one.

[Les213 1]

That's very fair. Personally, it'd be very difficult for me to determine whether a break was due to a defect or wear and tear. I also feel that natural consumer tendencies would cause me to get very disappointed if Easton said it was the latter when I sent my stick back (probably the reason they show flexibility as described by JR)

I don't know if I'm a typical case, but my stick history goes S17, S17, ST, RS (S17 warranty replacement from the second S17), EQ50. All my sticks are in good shape and intact after the 30 day warranty except the one replacement. I keep buying Easton because I felt their customer service was excellent during the warranty replacement, and it drives me to buy their brand going forward. In a highly competitive marketplace, they've won me over from that flexibility they shown me that one time.

I guess my opinion is that if both parties approach the problem with the hopes of reaching some kind of compromise, usually it works out for the better.

[Stoop 1]

a) it has gotten to the point that expect to get a stick however it breaks as long as it is within 30 days no matter the circumstances

Yeah, that's right. That's where the market has settled. Seems like it has become the normal practice across companies and, moreso, salepeople describe it this way. Not much different that new car warranties. The lawyers have written the warranty clauses to be more narrow, but until the companies enforce it that way, we shouldn't be shocked that customers expect replacement.

[Apes44 7]

Yeah, that's right. That's where the market has settled. Seems like it has become the normal practice across companies and, moreso, salepeople describe it this way. Not much different that new car warranties. The lawyers have written the warranty clauses to be more narrow, but until the companies enforce it that way, we shouldn't be shocked that customers expect replacement.

If they do that though, my guess is this board would be filled with as JR said "damn brand X" posts because they didnt get what they want. Warrenties are nice but its not a free pass for a new stick!

[Ghoose69 3]

I also had a good experience returning a stick with Easton. Most companies are pretty flexible with their return policies as long as your stick doesn't show any signs of abuse.

[Les213 1]

If they do that though, my guess is this board would be filled with as JR said "damn brand X" posts because they didnt get what they want. Warrenties are nice but its not a free pass for a new stick!

Good point. It's likely after purchase warranty service has become part of a competitive advantage of sorts....

Yeah, that's right. That's where the market has settled. Seems like it has become the normal practice across companies and, moreso, salepeople describe it this way. Not much different that new car warranties. The lawyers have written the warranty clauses to be more narrow, but until the companies enforce it that way, we shouldn't be shocked that customers expect replacement.

I think similar to new car warranties, generally the market is consistently overpaying for a product in terms of what they can afford (not saying it's not what it's being charged for, just most people still perceive it as a lot of money for what it is). In most consumer's eyes, it's a huge purchase for what it is and probably expect more in terms of warranties than what companies are contractually obliged to do.

[chippa13 1844]

Seeing where this thread is headed, the countdown to thread lock starts in 3.......2.......1............

[HockeySavants 5]

I see it on two fronts. Nowhere on their warranty page does it state they cannot ensure they will replace the stick with the same one you purchased. However in this case you sent a discontinued model and not an RS.

I highly doubt it was impossible to get a replacement RS of the same model you broke, but since it was an S19 they upgraded your stick for a new model and not much you can do there.

Now in your scenario you have the right to call Easton for a matching curve and if they have any in stock, then I don't see why they couldn't replace it with such.

As for those who think warranties are privileges, ever hear of the Magnuson–Moss Warranty Act?

Although companies are not required to offer a warranty, would anyone buy their products if they didn't?

[IniNew 53]

Although companies are not required to offer a warranty, would anyone buy their products if they didn't?

If companies stopped offering warranties on their sticks you wouldn't buy them?

Furthermore, after reading through the Manguson-Moss Warranty Act, what people are implying still stands. It is a privilege that stick manufactures offer warranties for broken sticks. The act was the protect consumers from fraudulent warranty practices like name brand tie-in sales (clauses in the warranties that stated if you did not use [insert brand name] products with this one the warranty would be invalid) and confusing, cloudy language to create loop-holes. It also states that the warranties will only be honored by means of what the agreement clearly states.

In the hockey stick warranty example, warranties are expressly provided for "manufacture defects". This guy have poor form on his slapshot and hitting the heel of the blade on the ice versus the entire blade to spread the force our over the entire blade is not a manufacture defect. It's normal wear and tear. However, the companies still honor these ridiculous requests because it makes you [the customers] happy to buy more sticks later.

[Chadd 916]

With the 25% cost cut that came from not offering a warranty, more people would buy the top end sticks