No problem. I totally understand your frustrations.
The reason for my question about blade size goes back to my first pair of VH, 5 years ago. One of the many pieces of info that they asked for was current skate brand and size, and current blade size. Even though I wore size 7 Bauer with "263" blades, I wrote that I believed the skate boots were longer than they should be, but I had chosen that length to avoid having the toe cap pinch my weird, wide forefoot and toes. I also mentioned that I wouldn't mind going with shorter blades if the ideal boot for my foot was shorter than my current pair. Then I received VH skates that were the same length as my Bauers with "263" blades and just assumed they knew better even though there was a good 7-8mm ahead of my toes. The skates fit so well otherwise with the molding that I felt good about the skates.
Three years later, when I saw that other VH owners had much closer fitting skates lengthwise, I decided to order a new pair. I sent several e-mails to Rob insisting on a closer fitting boot, asking him to throw out the data on my first boots, even specifically asking for "254" blades because I knew that "263" blades could not fit on shorter boots. My current VH skates are closer to a size 6 with "254" blades and fit perfectly. Not knowing what their thinking was at the time, I felt they might have made the boots long enough to fit the "263" blades that they thought I would be more familiar with. That's why I asked you if you requested oversized holders. I was just trying to figure out why they would have made you longer boots. But from your description, it sounds like True are really way off on this one and I hope they will make it right for you.