Good News:
For those of you that have followed my post regrading my True Skates I have contacted Rob, who knew of the situation. True initially made the mistakes, but mistakes happen and now I understand.
Rob has assured me that this rarely happens, but no matter what, things of this nature would have been fixed, in any event.
I am further assured that my skates will be much smaller and narrower, especially to my liking and being shipped out today or tomorrow. I only wished that I had called him earlier, as a few members suggested. He did say to call back and let him know how they feel!
Rob was a complete gentleman, just as he was from the time I was first itching to have a pair of VH skates, but just could not afford them at that point. This was prior to all of he changes (True and VH) and with now the LHS doing scans and the purchaser looses touch with the company, or so I thought.
I believe most know that I was reticent putting anything about this on our forum, but it just got too much for me, especially after the second pair came, then I waited and waited, so that's why I posted. Lack of information.
I will ask Rob when I indicate that the skates are great that perhaps True should disclose everything and give instructions to the LHS to do the same thing, so they can communicate it to the buyer. In this instance the LHS does not have any legal right to discuss these issues. But, allowing the LHS more leeway would help.
Now, True calling, would even give more credence to the customers, as they are then actually talking to a person from the real Company and can show they really care, not that they don't, they are very busy, but can probably find one like mine to give a call!
Please continue with your orders from True. Everything will be made to you satisfaction or you it can be adjusted, but please do expect a good skate when you order a pair.
I now have my full confidence back in True! They have growing pains with staff showing they are getting more orders. More orders = more business = more people = More training = a more solvent company = more Confidence!