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I had that feeling for the last 6 months or so that I played (August-December 2018), after a good 5 year run of playing all the time from about 2013-2018. I was forced to take a break when I moved and had a gear failure that I never repaired/ replaced, and am starting to get the itch to play again now. So yea, this 9 month break or so is having me feel reborn! (and thanks to @SkateWorksPNW, I am getting that piece of gear on Monday, gifted via the MSH brotherhood. About to go get my skates sharpened and shoot some pucks (dryland) at HockeyMonkey in a bit, figure I will be on the ice within a week.

A little update. I had a second biliary drain placed today. Not as painful as I feared. The placed it under my sternum near the top of my transplant scar. So no major muscle or cartilage to cut through. I was admitted to make sure I don’t spike a fever. If my labs are better in the morning then they’ll cap the older drain. For the moment it looks like the drain was placed correctly and is draining. hopefully I should be heading home tomorrow afternoon. It would be nice if things went like they should and be drain free by New Year’s Day. P.S. no roommate so far. That’s two thumbs up.

There's so many different things that could be coming into play with what you're asking. I'll leave comments on profiling, adjusting holder pitch, etc. to other people on the boards who know much more than me about those things. In regards to Superfeet, I've been a big believer in them, as I've used them in both skates and shoes/sneakers. (I no longer used them in skates now having Trues though). The important thing to note is that Superfeet are not arch support insoles; rather they are heel stabilizers, that align your heel and adjust accordingly. This could be why you're having issues with them. Depending on your anatomy, Superfeet can actually have a negative effect (though in most instances positive effects are achieved). You might be better served with an insole specifically for arch support like Speeplates or the new CCM Orthomoves.

In the post it says "You can adjust length in the order submission but width is not an option as the custom last process shapes the skate to your individual foot (L and R). At any time during this process you want to make additional notes to your foot scan, you can." and that is coming from the Product Manager. I don't think anyone can say for certain you can request a AA heel. The best you could do is in the notes make a comment that you have a very narrow heel. In the past they have made C width retail skates. Like any other custom product you will probably have put a little faith in the process and give them as much info as you can. I would also recommend trying to find a shop that has experience in custom skates. At least with Bauer and CCM both companies have customer facing documentation that say they are making a 3D print out of your foot and building your custom skate off of it.

They checked and said there were no plugs, (first thing I asked). Honestly though, they were not even close to the correct length. They pulled out the True and Bauer brannocks and measured my feet again. Believe they also went and looked at the original scans. Came back and said no amount of tinkering was going to fix it. I may still give True another shot, but figured I'd take the refund while it was on the table. I can see why people like the skates though because other than being at least a full size too short, the skates felt very comfortable.