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UPS slew footed me today. Ordered the Little One a new bucket today, hers has been hurting her head(ask me Sunday to open it up, but it was maxed). I order, assure a delivery date for today & get weather.(snow here in the West, not nuts here...that's relative) Package is here(20 minute drive for me to pick up) at 6:01 this morning (arrival scan). Before 12:00, when not on truck for delivery, I inquired as if I could just come to pick up, they tell me "still in transit". I say, no, it's 20 miles from my house and I'll grab it, they say no "it's stilll in transit". Well, 15 hours later it's still in transit and the Bug gets on a plane tomorrow to play...and UPS didn't provide a service I paid for, nor did you attempt to work with me to go half way.