Uninformed employee?

[chippa13 1844]

Just called Easton about a Synergy II blade that developed a crack first time out and the CS person told me that replacement blades are not covered. Since I've received an L-2 warranty replacement in the past, I'm wondering if Easton has a different policy than Mission or the person I got on the phone was wrong.

[mnitishin 0]

i could be wrong but i think shafts are covered by warranty only if it has an easton blade in it, but i dont think blades are covered. go to there website and look up the policy.

[Vapor 0]

you are not covered, sir.

[jrhky36 1]

i had a focus flex blade that cracked the 2nd time i used it, i called the corporate office and got it replaced. they can replace them if they want to. they have done so in the past.

[Megamandan 0]

Easton blades are NOT covered and do not have to be replaced. I don't know why they'd replace your Z-carbon. Only shafts and OPS' are under stick warranty.

[kovalchuk71 212]

Just keep calling. If it broke first time, they should replace it.

[Superman847 0]

i agree just keep calling, usually if you get someone cool they will replace it even thou they're not supposed to.

[hyprlte 0]

i broke my easton z carbon after the 2nd time and i phoned them thinking it was a warranty replacement, and they sent me out a new one

[j8Zt8r 0]

Most customer service reps are the same. Nice people for the most part. Don't call demanding something and treat them like a person. Most of them will do everything they can for you when you are polite rather than demanding. At a previous job, my office was in the same building as the customer service department. They are treated like crap in general by companies as they are very expendable. When you are nice to them, they will usually do everything in their power to make you happy since that is essentially their job. Just my 2 cents

[chippa13 1844]

Most customer service reps are the same. Nice people for the most part. Don't call demanding something and treat them like a person. Most of them will do everything they can for you when you are polite rather than demanding. At a previous job, my office was in the same building as the customer service department. They are treated like crap in general by companies as they are very expendable. When you are nice to them, they will usually do everything in their power to make you happy since that is essentially their job. Just my 2 cents

Thanks for the manners lesson, mom.

[Jim A 4]

I'm amazed any company would even replace a blade...customer service may be customer service..but really..you just open up a door of ish when you do something like that...

[Reaper 0]

Most customer service reps are the same. Nice people for the most part. Don't call demanding something and treat them like a person. Most of them will do everything they can for you when you are polite rather than demanding. At a previous job, my office was in the same building as the customer service department. They are treated like crap in general by companies as they are very expendable. When you are nice to them, they will usually do everything in their power to make you happy since that is essentially their job. Just my 2 cents

Thanks for the manners lesson, mom.

Who pissed in your corn flakes this morning? He made a valid point. Good manners aren't just used by your mom. They are used by adults.

[chippa13 1844]

Most customer service reps are the same. Nice people for the most part. Don't call demanding something and treat them like a person. Most of them will do everything they can for you when you are polite rather than demanding. At a previous job, my office was in the same building as the customer service department. They are treated like crap in general by companies as they are very expendable. When you are nice to them, they will usually do everything in their power to make you happy since that is essentially their job. Just my 2 cents

Thanks for the manners lesson, mom.

Who pissed in your corn flakes this morning? He made a valid point. Good manners aren't just used by your mom. They are used by adults.

Settle down, Beavis, you'll soil yourself.

I think in all my dealings with customer service folks I know full well how to treat folks with respect and politeness. I don't need the Ms. Manners lecture on a simple question of whether or not something is covered by a warranty.

[Michael9 57]

last year i recieved another synthesis blade have mine broke within 2 weeks.

[Jim A 4]

well its not covered by warranty yet you're pissed off and looking for a way around it...there are worse ways to be out $45

[Reaper 0]

Most customer service reps are the same. Nice people for the most part. Don't call demanding something and treat them like a person. Most of them will do everything they can for you when you are polite rather than demanding. At a previous job, my office was in the same building as the customer service department. They are treated like crap in general by companies as they are very expendable. When you are nice to them, they will usually do everything in their power to make you happy since that is essentially their job. Just my 2 cents

Thanks for the manners lesson, mom.

Who pissed in your corn flakes this morning? He made a valid point. Good manners aren't just used by your mom. They are used by adults.

Settle down, Beavis, you'll soil yourself.

I think in all my dealings with customer service folks I know full well how to treat folks with respect and politeness. I don't need the Ms. Manners lecture on a simple question of whether or not something is covered by a warranty.

Maybe you should take a breath and try the decaf before reading posts then. It didn't sound like a lecture to me. It isn't like he was accusing you of being rude to customer service reps or anything like that. It's a discussion forum. He was discussing the topic. Sheesh.

[bhill12 0]

i have only seen easton replace a few broken blades for customers if they broke in a few times use. personally i think half the stuff they warranty shouldnt be warrantied being is says against manufacters defect. ive seen alot where people just rip slapshot after slapshot and snap them which i dont think is manufacter defect.

[DarkStar50 679]

I have a saying: When God guarantees trees in hurricanes, I'll guarantee sticks in hockey games.

[bhill12 0]

i like that saying darkstar50.

[HotBacon 0]

well its not covered by warranty yet you're pissed off and looking for a way around it...there are worse ways to be out $45

Good point.

Although no matter how I lose $45 I'm still pissed (then again 2 lap dances are sometimes a good waste of $40 )

[hockeypunk3 0]

well its not covered by warranty yet you're pissed off and looking for a way around it...there are worse ways to be out $45

$45?

Well up here in canada you'd be out something around $85-90.

Damn companies knowing us canadians bleed hockey. <_<

[j8Zt8r 0]

Thanks for the manners lesson, mom.

Actually, the point of my comment in the discussion was this.

Most Customer service reps are treated like absolute crap by their employers. About 90% of them hate the people they work for and if you treat them with respect and make their job pleasant, they will usually not pay attention to the rules and give you what you desire.