Broken Stick

[Jakedajewler 1]

Bought a white warrior diablo se from hockey monkey, got it in the mail yesterday and it was broken, I emailed them like 4 times, talked to the live chat customer service guy he gave me an email address to send pictures too so I did it. I've heard nothing back and they are ignoring all my emails, the phone numbers on their website don't work. What the hell am I suppose to do about this? Are there authorities I can complain too?

[watchgreat 4]

It has been one day. Just chill out and let them figure it out, a busy company can not always get back to you instantly. They are a reputable company so I am sure they will fix the situation.

[donkers 31]

Cool your jets and give them some time to talk to the delivery company.

[Jakedajewler 1]

How hard is it to say thanks we are looking into it, we will email you back. For all I know they didn't even get the email I have no idea because they don't say anything, i'm getting heated because I ordered the stick for a tournament this weekend and possibly next and because of their slow service I won't have it for either tournament

[JoeyJ0506 192]

You are being told the exact same thing on not one, but two hockey-centric internet message boards. Safe to say, you need to relax.

[JR Boucicaut 3810]

While I'm merely echoing the sentiments of those who have already posted, Hockey Monkey is a reputable company and one of our retail partners, as they have their own section in our Marketplace.

In a situation like this, they have to contact the shipper and proceed from there. There is a process involved.

[TBLfan 25]

Also, if I was working for any retailer and I saw someone sending me four emails in a matter of 24 hours about something my company is not responsible for, they'd be the last person I helped for the day. You catch more flies with honey.

[Stewie 721]

customer service doesnt mean they have someone waiting 24 7 to hit the next email out of the inbox. different days provide different challenges, and it can take them like a day or two to get back to your email.

they will have to contact the shipping company, as chances are they didnt crack it in half on their own and throw it into the box.

unfortunately for you, there are other important things they have to deal with and they cant just shut the company down to handle the issue in a 24 hour time frame.

my best advice would be to relax, and go about with your life, a broken twig is pretty low on the shit to be upset about list.

[Jakedajewler 1]

Also, if I was working for any retailer and I saw someone sending me four emails in a matter of 24 hours about something my company is not responsible for, they'd be the last person I helped for the day. You catch more flies with honey.

Good thing you dont' work for a retailer then it's called customer service if you ship someone a broken off stick then you had better rectify the situation quickly good way to lose customers but then again I have a business degree so I understand these things.

customer service doesnt mean they have someone waiting 24 7 to hit the next email out of the inbox. different days provide different challenges, and it can take them like a day or two to get back to your email.

they will have to contact the shipping company, as chances are they didnt crack it in half on their own and throw it into the box.

unfortunately for you, there are other important things they have to deal with and they cant just shut the company down to handle the issue in a 24 hour time frame.

my best advice would be to relax, and go about with your life, a broken twig is pretty low on the shit to be upset about list.

more important things like what? Customers are your most important thing they actually buy the products

[donkers 31]

Business degree lol

[Stewie 721]

Good thing you dont' work for a retailer then it's called customer service if you ship someone a broken off stick then you had better rectify the situation quickly good way to lose customers but then again I have a business degree so I understand these things.

more important things like what? Customers are your most important thing they actually buy the products

i said other important things. like as in you are not their only

customer. they have a queue of emails to go through, they will get to

your issue.

and again, they didnt ship you a broken twig, they shipped you a intact twig that was broken in shipping. they will contact the shippers and it will get taken care of from there.

and if you have a business degree, you shouldnt need to turn to a message board for advice on this issue .

[Justin Liedloff 13]

before the lock.

[Jakedajewler 1]

alright i'm done complaining if someone does email me soon I guess i'll just have to eat the cost of it

[TBLfan 25]

Good thing you dont' work for a retailer then it's called customer service if you ship someone a broken off stick then you had better rectify the situation quickly good way to lose customers but then again I have a business degree so I understand these things.

First, I HIGHLY doubt they broke a stick, put it in a box and shipped it to you. Also, I doubt they'd care losing a single customer with the sense of entitlement you have.

Next time use the search, there's a whole thread on stupid things customers do: http://www.modsquadhockey.com/forums/index.php?/topic/18820-the-things-customers-do

[mack 44]

We worked so hard to clear this place of threads like that and now that they're so rare, I kind of miss it. I guess this is what Wile E. Coyote would feel like if he ever caught that damn roadrunner.

[Jakedajewler 1]

First, I HIGHLY doubt they broke a stick, put it in a box and shipped it to you. Also, I doubt they'd care losing a single customer with the sense of entitlement you have.

Next time use the search, there's a whole thread on stupid things customers do: http://www.modsquadhockey.com/forums/index.php?/topic/18820-the-things-customers-do

Sense of entitlement? Yes I paid for the item so I am entitled to it you're right there

[J03Y 2]

 

First, I HIGHLY doubt they broke a stick, put it in a box and shipped it to you. Also, I doubt they'd care losing a single customer with the sense of entitlement you have.

Next time use the search, there's a whole thread on stupid things customers do: http://www.modsquadhockey.com/forums/index.php?/topic/18820-the-things-customers-do

 

LOLOLOL, A+

[cwlaw 0]

Dude,

You having been harping on this same issue on a pro stock board. Your beef is with UPS or whoever shipped it to you. I am not totally sure but I suspect that the "hockey world" does not revolve around you and whether or not you have that stick for some tournament this weekend. Tell your coach that you can't play because you don't have a stick and then wait by the door for the delivery of your new one.

I am very confident that Hockey Monkey will rectify the situation in a timely manner, they are very good at what they do.

[hockeymass 11]

I know it can be frustrating when you are waiting for something to be cleared up and you are getting radio silence from the other end. Unfortunately, bitching about it here isn't going to accomplish anything. No, there are no authorities you can complain to about not receiving a replacement stick within 72 hours. You should be proactive in following up, but at this point accept that you will not have that stick for this weekend and make other arrangements.

[jdksaves 56]

As has been said before complaining on two boards will not make Monkey respond any quicker, it might make you feel better, but won't necessarily get you result. They do good business and if you blame them (which it was a shipping issue not a company issue) then don't shop there anymore and move on to the next site. Being you have a business degree you should know this and all the other points people have brought up. Good luck and maybe follow up with the shipping company, but all of the contacting does take time to resolve so might want to be a little more accepting of that fact.

[Winston 3]

I agree the OP needs to have patience, but he paid Hockey Monkey not UPS. It’s HMs job to send out a replacement and then go after their preferred shipping company for the cost of replacement and expedited shipping. 24-48 hrs is way too long to hear back on it, and by no means should the OP have to contact UPS for resolution, it's HM problem to deal with them.

Just recently I had to order a $200 rain barrel for my work, it came in all scratched up (damaged by UPS). I called the rain barrel company and talked to a customer service rep. They shipped a new one that day, and gave me return shipping label to send the damaged one back. That’s an example of good customer service, and what I would expect when dealing with a reputable online dealer. Slow communication, no one answering phones, or failing to respond to emails within 24 hrs… IMO, that’s an example of bad customer service regardless of the final outcome.

[jdksaves 56]

Every company Has a different procedure on these things. Maybe Monkey has the same as your Rain Barrel company or maybe it's different. I was just giving him more options to contact the shipper as he seemed like he wanted some response and this way the shipper has this on record. My point was bitching on here won't get any faster resolution. If he doesn't like the way he was treated get things resolved and move on to someone else and give them your business. I'm done

[Chadd 916]

Things get broken, communication gets slowed down or the ball gets dropped every once in a while but there is no reason to get upset or hostile about it. By all means follow up, but getting this fired up about something so common and minor really isn't warranted.

[TBLfan 25]

Sense of entitlement? Yes I paid for the item so I am entitled to it you're right there

Yes, you are entitled to what you paid for...What you are NOT entitled for is that a large company with thousands of customers drop everything, including other paying customers to deal with your whining. You have to wait in line just like every one else. Shipping mistakes happen, hockeymonkey isn't to blame for that. You need to calm down and realize that the world does no revolve around making you happy.