Big picture, not sure the current method is the best business model. If you thumb through this thread as an impartial observer, you see issues with cosmetics, build quality, weight compared to other brands and last but not least, fit. This all compounded by Bauer & CCM now doing full customs at retail locations.
I don’t know enough about the process once the scan is complete to suggest any viable options. Though it does seem like there is a disconnect there. Customers are putting a lot of faith in True to get it right. Seems like they do, but it does seem they miss just as often. For example, somewhere in this thread a user mentioned he just got his Trues. The response was (I may be paraphrasing a bit) “they’re great once you get them dialed in. They’re customs, what’s to dial in?? Lace em up and go, no?
FWIW, from an end user. I’d be furious if I had to tweak what was sold to me as a fully custom skate. The reason I went custom was so I wouldn’t have to punch and stretch and hack a retail boot onto my feet.