These are my fourth pair of VH/True skates, bud. I know how to heat mold them without damaging the quarter.
I'm not saying True makes a bad product, and I had great success skating pain-free in my other VH skates. The fit on these new boots is so bad, however, I still can't get the right fit around a tailor's bunion due to the construction of the skate. The bottom of the boot is not flat all the way across, and curves up around my foot in a way that constantly irritates the bunion, regardless of which insole/insert I wear in them. I worked very closely with the rep on both sets of tracings (the original and the re-make) to ensure a fit issue like this wouldn't happen. Unfortunately, the combination of a skate that doesn't fit quite right and finding the pulled eyelet has me very frustrated with the entire experience.