Seems like you are directing this towards me which is ridiculous. I found your shop after searching for the closest VH dealer (at the time) and decided it was worth the 300 mile round trip to get a pair of custom fit skates. I've been to your shop 5 or 6 times (at over $100 a trip in gas and tolls) to make "adjustments" to the first pair of skates. Spending over $500 on return trips showed my effort to work with these things. I had also asked you prior to making the second pair to take manual measurements (other than the brannock) to supplement the scan, to which you said were un-necessary and refused to take.
When I picked up the second pair of skates we did more than a bake. I was there for over 4 hours as you tried to tighten the heel over multiple adjustments. They didn't feel much different, but I figured the supposedly reduced volume may have helped. Skated on them the next day and the on ice feel was no different. Heel lift and lateral heel movement. Skates that are too small are workable, but skates that are too large are not fixable.
I didn't buy a custom pair of skates so that I could have a 12 month podiatry science experiment, I bought them so they would fit my foot shape (narrow heel, slightly wider forefoot) better than retail. I don't think I'm out of line for expecting this, especially with how the skates are marketed and the cost associated with them.