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adam14

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Everything posted by adam14

  1. adam14
    You're misunderstanding. I had his original pair sent back and a new pair in the shop in under 7 days.
  2. adam14
    Yes, True took all the responsibility, but that responsibility should have been taken the day your skates showed up and they didnt even fit your foot. That's where your LHS's lackluster attempt at hoping you figure this out on your own comes into play. I live in a city where the shop I worked at had a very high reputation and if we would have dragged this on to this extent there would have been hell to pay. True took responsibility for their screw up. Your LHS didnt take responsibility for theirs.
  3. adam14
    its nice to see it took a month of you bitching on a message board for a solution that your shop could have had resolved in 3 days. Did True mess up sizing? Sure. but it sounds like the LHS made minimal effort to bring the attention to true. When I fit a JR player for Trues in the summer there was an issue with materials beneath the ankle foam, there was a sharp piece protruding and it was very uncomfortable. It wasn't until I tried the skate on myself that I realized there was something there. I called and emailed True every day for a week until they agreed to a resolution. I'd be questioning how much your LHS appreciates your business after this circus way more than questioning Trues customer service.
  4. adam14
    Finally landed a job in my field. I'm 2 weeks in and loving it. When I got to the age that I was through chasing the dream of playing professionally I made the adjustment of "theres still ways to be in hockey" and now my job is based around it and I couldn't be more excited about where this will go. Anybody with doubts, trust me I was there for a few years. dont lose focus and keep your stick on the ice. bounces will come.
  5. adam14
    thanks for the pics! instantly turned off with the sleeve interior.
  6. adam14
    mind posting more pics of the elbow pads on your arm? still very intrigued by them @alien7364
  7. adam14
    Your statements here are false. Warrior is not a distant third, at retail or at the pro level because they have great offerings at great price point. Are they trailing in certain categories? Sure. distant? no chance. The skate market is oversaturated so I'm glad warrior hasnt pumped all kinds of money into r and d to develop from the ground up. Your statement about true is also false. They didnt just decide to give it a whirl, they've been an OEM for one piece sticks for big players since the beginning of the composite era. Not the best statement to make friends on a board flooded with retail employees, shop owners and techs that have decades of knowledge and experience in the hockey retail landscape. This just comes off as your DTC program will be the norm just because nobody ordered during booking so your hand was forced. Interested to see how heavy the pricing fluctuates when your products get to Canada.
  8. adam14
    apart from eyelets and the leather which is usually just cosmetic the boots tend to get soft rather than break down, think old s15/s17 from Easton, you'll eventually be able to twist them in your ends and really push in the ankles.
  9. adam14
    I've never heard of this one tweak from true and weve done over 100 pairs of customs at our shop, including one or two pairs that needed to be totally redone. Their customer service is top notch and this kind of sounds like the shop is being lazy. in terms of durability, it all depends on the care of the skate. I have noticed that VH and True skates begin to look very worn down alot quicker than certain other brands though they are usually still very stiff and usable. I've only dealt with the pro rep for Bauer, he stopped in when he was in town for the pro team, so I cant comment there. I dont have anything bad to say about ccm customer service too. The thing to remember about how issues are dealt is how the LHS handles them, not how the manufacturer handles them. It's the difference between "watch our YouTube video and take a heat gun to that area" and "yeah that isnt right send them back we'll start making a replacement pair today."
  10. adam14
    I remember using their TAC wood sticks when I was in Europe, some of the better wood sticks available at the time.
  11. adam14
    We would include the holder with the purchase when customers got customs done, so if they wanted the True holder we added it to the order but if they wanted Edge holders we would order boot only, pre drilled for Tuuks and install upon arrival and then let the customer know they were in.
  12. adam14
    What I love about the Vegas team is that they are built with the Moneyball mindset. Each player was picked to do one thing, and they are doing their jobs right. Add in the fact that everybody has bought in on the team and they are a very well oiled machine.
  13. adam14
    All those third party review videos are the same. everybody will tell you whatever they just got for free is the best product they've ever used
  14. adam14
    it astounds me how many bruins miss the net on a consistent basis. I watched Pasta put 4 wide on one shift last night
  15. adam14
    They literally say the scan gives them a 3D look at a person's foot.
  16. adam14
    Matthews has been surprisingly irrelevant this series. which is crazy given his skill set
  17. adam14
    I could see it being the order form for the store. We give people steel options if we are putting on holders in house after market. LS2 LS3 LS4 Step and black Step
  18. adam14
    I absolutely agree. I've never had a customer regret buying Trues. But just like you've said for example, the only reason I've held off for example is because I know how hard I am on skates personally and I'm undecided on their durability long term/heavy usage. However from fittings I've done all reports are positive on durability so far
  19. adam14
    Lol, and if you've seen a Bauer skate get produced, there s tape used in them as well, they just add another layer on top under the insoles. Bashing a company in a thread dedicated specifically to that company is extremely immature considering your only experience with them is through word of mouth. I would say that in the cost bracket of top of the line skates, Trues aren't even the ones that need to get rivets fixed as often as some of your favourites. You've made it clear, you don't like them for no apparent reason and you're content with a skate off the shelf. There's no need to be a dick just to be a dick.
  20. adam14
    we request on the order sheet to drill holes for whichever holder the customer plans on using if we order boot only, and they have all arrived as such.
  21. adam14
    Curious, has anybody had any issues with the padding and foams around the ankles? specifically closer to where your Achilles would line up
  22. adam14
    going through true directly could never hurt as they'd be able to give you a direct explanation and avoiding any type of communication miscues by going through HM. I was a little shocked about the tongue and lace issue. The shop I'm at has done almost 50 pairs to date, and having fit numerous people personally, I will call the person and see when they can come, but not before doing a "prep" of the skate to make sure everything is lined up properly and ready to go, including tongue laces and holder/steel if it was installed in house. a little lack of care on their part IMO. True has told us, as mentioned above that the imperfection can happen when overlapping occurs during the build process and we have never had any issues with it.
  23. adam14
    they offer the shot blocker, they don't offer black step unless your shop carries it for edge holders and you install those after market. tongue options are also available
  24. adam14
    That's where I'm at right now, I currently have 2 jobs to gain experience, however one consistent job with the same hours would be much more manageable while I try to get my life in order haha
  25. adam14
    Finding full time employment now that I'm done university and grad school is tough. Especially since I decided to stay in the city I moved to for grad school because I was certain there would be more options in my field. It's getting to the point now that I'm best off casting a wider net and settling for something, but I hear so many horror stories about people settling at jobs, and being in my mid twenties I don't want that. Frustrating to say the least.
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