I think Hockey Tron's products and place in the market should be viewed for what they are: an affordable alternative to the ever-escalating costs of major brands and retailers. I believe the phrase "you get what you pay for" is appropriate in their case. I haven't had any issues with Hockey Tron's customer service nor have I been significantly displeased with any of the Tron branded items that I have purchased. However, I don't exactly have very lofty expectations for their products either. I'm generally buying a Tron product because it's an item that I don't want to spend very much money on: socks, inline wheels, replacement blade for road hockey, etc. While I'm sorry to hear that some have had poor dealings with them, I think the bottom line is what motivates most consumers and is what will continue to bring customers back to Hockey Tron. Quite frankly, I don't go into a thrift store expecting top-notch merchandise or customer service.