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That's what mine look like, too.

So my skates finally showed up Monday. I went to the rink pro shop to bake them and without any tweaking the skates weren't real pleasant to me overall. The bottom of my feet felt great as I finally have a skate that accommodate my flat feet but the heel was too tight, my toes were digging into the cap of the skates, my bunions and side of my big toes were digging into the sides of the toe cap, even after notating issues with them on photos when I got scanned and the top of the skates were digging on the top of my feet down by the toes. After I emailing with True and skating on them in a stick & puck last night, I removed the red foot bed to add more volume, had my better half and her smaller hands remove the pads in the toe box, adjusted the tongue, did the tissue method on my bunions, big toes, and the top of the toes then rebaked them last night at home. I have hockey tonight and will know more as how much this helps. Even with the pain and discomfort last night, I noticed a huge improvement in forward flex, speed, and turn radius. I don't know if this is more due to the Step Steel being a huge improvement over the stock steel in the Nexus N7000, the boot design, or a combination of the two but I think, assuming I can get the pain and discomfort issues worked out, that it was a good purchase for me.

Check out the clamp use at the end of this video. I'd think a little heat gun action and clamps could concentrate on the hell lock issue. On mobile, hope the link works.

Seems counter-intuitive to do this to a custom skate known for it's "wrap" but after my heel lift issues improved some with skipping the top eyelet (thanks everyone) I decided to mess around with a heat gun. I noticed that the ankle at the very top of my old supremes was splayed out wide, and I never had heel lift issues (despite having at least the same amount if not more dead space than the trues) So, I decided to open up the "wrap" at the very top of the True boots slightly, and this seemed to help even more. Noticed virtually no heel issues during the first skate with them. I actually think the conforming wrap wasn't allowing me to flex forward enough and almost acting like a hinge point. Instead of flexing forward and my heel driving back, I was essentially levering on the front of the boot and bringing my heel up. Dont' know if this makes any sense, or if I just got lucky....but these two tricks seemed to have helped significantly and thought I would pass it along.