My kid cracked the heels in his Cat9s. True replaced them with a receipt and photo evidence. It was super easy. I've had no issues with my TF9s. Granted he is on the ice 5-7 days a week. I am 1, if I am lucky 2.
And as someone who has had foot issues since I started skating a few years back, the Trues are by far the most comfortable skates I've worn. Not even close.