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boo10
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Everything posted by boo10
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They checked and said there were no plugs, (first thing I asked). Honestly though, they were not even close to the correct length. They pulled out the True and Bauer brannocks and measured my feet again. Believe they also went and looked at the original scans. Came back and said no amount of tinkering was going to fix it. I may still give True another shot, but figured I'd take the refund while it was on the table. I can see why people like the skates though because other than being at least a full size too short, the skates felt very comfortable.
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Skates finally came in. Put them in the oven, slipped them on.....uh oh.....way too small. My feet are roughly size 7.75, but the skates they made for me were closer to a size 6.5. Even in a very deep knee bend, my toes were still curled up and jammed against the cap. They were so off it was almost comical. Shop just refunded my money and told me to think about whether I want to try True again or try something else. I will say that the skates were very well made. No excess glue, bad stitching or anything else I've read about. They looked great and were on par with CCM and Bauer.
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The new Vapor X2.9 is actually a tech mesh skate.
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Not at all. Just pointing out that "top of the line" is not synonymous with "super stiff". In fact, the OG Jetspeed is probably closer in stiffness to the 3rd price point in the Bauer 1S and 1X lines.
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Unless he has changed this season, McDavid wears the OG Jetspeed which is not really very stiff. He also skates with the top eyelet undone.
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Pretty interesting discussion. When I was a teenager, I worked as an instructor at a hockey school run by a former NHL player. The first thing he did when a new group of kids showed up was explain that they should not be tying their skates too tightly. He then had the instructors unlace our skates and run through a couple of drills to demonstrate that the laces are really just there to keep your skates on. The first time you do it is unnerving because you fear that you might break your ankle. After a few minutes you relax and it gets easier. I have no idea if there is any real benefit, but it does let me know if I'm not centred over the blade.
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This is quickly devolving into a SMUesque rant so I'll just say one final time, when I realized I was not receiving updates that I should be, my first action was to contact the store. My second action was to go into the store again. Next was trying the HO of PHL, as they apparently submit the orders. Fourth action was to contact True to ensure I knew exactly what I had to push PHL to do. Both PHL and True are failing on the customer service here. While it may not be evident by my posts, I've been very laid back in my communication with both parties. Not pushing and being pleasant. At the end of the day, I forked over $1,100 dollars and have no indication that anything has been done to date. Hopefully everything will go smoothly and I'll finally have a skate that doesn't hurt. On the other hand, if I get a call in a week saying there was an issue and I need to be scanned again, I will be pretty pissed off.
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Not sure if you're mocking me or not, but either way I don't mind. My email to True was just asking them what I need to request of PHL to ensure I begin getting updates. I wasn't asking True to take any action or provide any updates.
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Nope, I simply went to their website and used the "contact us" info to send them an email. It's absolutely unacceptable for them not to respond to an email sent following the instructions they've provided. Even a "we can't help you" reply would be ok. Radio silence is not ok.
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Agreed. My issue with True is that they have ignored my attempts to contact them. To reiterate, I'm not concerned about delivery time as I fully expected it to take several weeks. What I am concerned about is my order falling into the abyss and being unnecessarily delayed. I've read more than one account of True and the Fit Centre failing to communicate effectively, ( things like problems with the initial scan, etc.). Also, part of the "custom experience" is getting the email updates. It's fun to see your order move through the system.
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I personally think the majority of skates on the market are too stiff for the vast majority of skaters. I'm surprised that none of the manufacturers have taken a modular approach similar to Bauer's adjustable tendon guard. No idea if the engineering is feasible, but some sort of adjustable inserts in the ankle area is what I envision.
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Looks like a paintball vest. 😄
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That is the email address that is ignoring me.
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Pretty unimpressed with Pro Hockey Life and True at this point. I ordered my skates one day before @no21kyle. His are already on the way to him, but I can't even get confirmation that my order has been processed. PHL tells me that the orders go through their HO, and that they've been instructed not to enter customer emails into the True order system. That's pretty stupid as it denies their customer the opportunity to get the full experience. True won't even answer an email submitted through their "contact us" email address, (4 days without an answer even though they say one business day). I knew the skates could take several weeks and that's not my issue. I just want to be informed of my order status. @oldtrainerguy28 I guess I should have made the 45 minute drive to have you fit me.
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Thanks. I gave them my email address, but I guess they didn't put it in with the order.
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Question:. I've seen a few posts from people stating that they were able to track the progress of their order online. Just wondering where/how this is being done? I've not been able to locate any sort of webpage that will let me put in an email address, order #, etc. To track an order.
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Well after trying pretty much every skate on the market without success, I finally broke down and got scanned for Trues today. If these don't work then I'm taking it as a sign that I need to retire!
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I can't speak for new players, but as someone who's been playing hockey for 43 years, I find modern skates don't fit me well. I have tried just about everything except for Nexus because they are huge. Compare that with the fact that up until the mid-2000's I skated in many different models of skate and never had a single fit issue. The last skates that fit me well were my Micron Mega 10-90's, which I wore for 15 years before they started to fall apart.
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FT2 has a slightly wider heel, so quite possible that it lets your foot sit further back in the boot enough to drop a size, (if you were right on the cusp in the FT1).
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Oh I fully realize that I'm ridiculous, but on the flip side, I think most people sharpen their skates way too often.
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I played a full season on a single sharpen with STEP, (roughly 35 games). Sharpeners must hate me! 😄
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I still think I prefer the CCM design. The XS uses a positive mechanical lock. The True holder is still using a spring, which makes it vulnerable to weakening over time. It also doesn't look serviceable, so if it breaks you're looking at a new holder. It's clearly an improvement over the Edge design, but not much in my opinion.
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Behave! 🙂
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I wouldn't be overly concerned about it. I believe @Colins had indicated that his son has hyperhidrosis, so the eyelets are subjected to excessive sweat. Bauer skates are not immune to eyelet problems either. My last two pairs of Vapors had eyelets tear out and laces rip through the boot. The last pair were X70's that had less than 30 hours of icetime on them.
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That's an annoyance, but will not compromise the integrity of the holder. It's actually quite common for incompetent sharpeners to shave that part of the holder right off.
