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boo10
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Everything posted by boo10
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This is quickly devolving into a SMUesque rant so I'll just say one final time, when I realized I was not receiving updates that I should be, my first action was to contact the store. My second action was to go into the store again. Next was trying the HO of PHL, as they apparently submit the orders. Fourth action was to contact True to ensure I knew exactly what I had to push PHL to do. Both PHL and True are failing on the customer service here. While it may not be evident by my posts, I've been very laid back in my communication with both parties. Not pushing and being pleasant. At the end of the day, I forked over $1,100 dollars and have no indication that anything has been done to date. Hopefully everything will go smoothly and I'll finally have a skate that doesn't hurt. On the other hand, if I get a call in a week saying there was an issue and I need to be scanned again, I will be pretty pissed off.
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Not sure if you're mocking me or not, but either way I don't mind. My email to True was just asking them what I need to request of PHL to ensure I begin getting updates. I wasn't asking True to take any action or provide any updates.
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Nope, I simply went to their website and used the "contact us" info to send them an email. It's absolutely unacceptable for them not to respond to an email sent following the instructions they've provided. Even a "we can't help you" reply would be ok. Radio silence is not ok.
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Agreed. My issue with True is that they have ignored my attempts to contact them. To reiterate, I'm not concerned about delivery time as I fully expected it to take several weeks. What I am concerned about is my order falling into the abyss and being unnecessarily delayed. I've read more than one account of True and the Fit Centre failing to communicate effectively, ( things like problems with the initial scan, etc.). Also, part of the "custom experience" is getting the email updates. It's fun to see your order move through the system.
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I personally think the majority of skates on the market are too stiff for the vast majority of skaters. I'm surprised that none of the manufacturers have taken a modular approach similar to Bauer's adjustable tendon guard. No idea if the engineering is feasible, but some sort of adjustable inserts in the ankle area is what I envision.
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Looks like a paintball vest. 😄
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That is the email address that is ignoring me.
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Pretty unimpressed with Pro Hockey Life and True at this point. I ordered my skates one day before @no21kyle. His are already on the way to him, but I can't even get confirmation that my order has been processed. PHL tells me that the orders go through their HO, and that they've been instructed not to enter customer emails into the True order system. That's pretty stupid as it denies their customer the opportunity to get the full experience. True won't even answer an email submitted through their "contact us" email address, (4 days without an answer even though they say one business day). I knew the skates could take several weeks and that's not my issue. I just want to be informed of my order status. @oldtrainerguy28 I guess I should have made the 45 minute drive to have you fit me.
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Thanks. I gave them my email address, but I guess they didn't put it in with the order.
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Question:. I've seen a few posts from people stating that they were able to track the progress of their order online. Just wondering where/how this is being done? I've not been able to locate any sort of webpage that will let me put in an email address, order #, etc. To track an order.
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Well after trying pretty much every skate on the market without success, I finally broke down and got scanned for Trues today. If these don't work then I'm taking it as a sign that I need to retire!
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I can't speak for new players, but as someone who's been playing hockey for 43 years, I find modern skates don't fit me well. I have tried just about everything except for Nexus because they are huge. Compare that with the fact that up until the mid-2000's I skated in many different models of skate and never had a single fit issue. The last skates that fit me well were my Micron Mega 10-90's, which I wore for 15 years before they started to fall apart.
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FT2 has a slightly wider heel, so quite possible that it lets your foot sit further back in the boot enough to drop a size, (if you were right on the cusp in the FT1).
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Oh I fully realize that I'm ridiculous, but on the flip side, I think most people sharpen their skates way too often.
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I played a full season on a single sharpen with STEP, (roughly 35 games). Sharpeners must hate me! 😄
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I still think I prefer the CCM design. The XS uses a positive mechanical lock. The True holder is still using a spring, which makes it vulnerable to weakening over time. It also doesn't look serviceable, so if it breaks you're looking at a new holder. It's clearly an improvement over the Edge design, but not much in my opinion.
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Behave! 🙂
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I wouldn't be overly concerned about it. I believe @Colins had indicated that his son has hyperhidrosis, so the eyelets are subjected to excessive sweat. Bauer skates are not immune to eyelet problems either. My last two pairs of Vapors had eyelets tear out and laces rip through the boot. The last pair were X70's that had less than 30 hours of icetime on them.
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That's an annoyance, but will not compromise the integrity of the holder. It's actually quite common for incompetent sharpeners to shave that part of the holder right off.
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I think you're missing the point. True has been marketing the skate as "exactly what the pros get". By having a pro only option, this is no longer true.
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This is the most troubling thing I've seen in this whole thread. True has always claimed that the skate you're getting is exactly the same as what the pros get. Now it sounds as if that isn't completely true, (pun intended).
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Not really. The hole in the front was there for goalie pad toe strap. The player skates initially didn't have the hole punched out. Semantics yes, but technically it's the same holder in a different configuration.
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If you were properly fitted, then the scan was done in a weight bearing position. As such, your foot should have been spread out as far as it will go. Skates should have been built to that width. I'm not doubting that they messed up the build on your pair, just stating that a close fit shouldn't be a problem because it shouldn't squeeze your foot. Whether you're 130 lbs or 500 lbs, the skate shouldn't squeeze your foot.
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I really don't think this is an issue. If Big Buff can wear them, then size of the skater probably isn't the problem.
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Now you're just playing with my emotions! 😛
