At this stage in their venture into the hockey skate market, I think some of the cosmetic things being discussed are acceptable. Sure, Bauer will make you a custom skate that looks nice and clean, but it will cost you $200-$300 more than a pair of VH. You won't get to speak directly to the bootmaker and he/she most certainly will not personally make revisions to the boot until you're satisfied. Like all things, you get what you pay for and in this case if you use market value to determine what your'e paying for, then you're not paying for a pristine skate. What you are paying for is an exceptionally performing/fitting skate and what appears to be first-rate customer service with a personal touch. If Scott continues to grow the business, he's going to have to address the cosmetics issue, but we as consumers will undoubtedly have to pay more.