JDhouston 4 Report post Posted January 12, 2018 Did my fitting December 13th and the skates arrived today! Ordered with VH holder and V steel. They showed up with Tuuk LS2. True didn't tell me or the guys at HM that the VH holder isn't available in my size 12+ so they automatically picked LS2. Wished they would have said something. Also the skates don't have the True heel cup either. Not sure if it's just for looks or if it actually serves a purpose. Waiting to hear back from the rep. Quote Share this post Link to post Share on other sites
IPv6Freely 2093 Report post Posted January 12, 2018 14 minutes ago, JDhouston said: Did my fitting December 13th and the skates arrived today! Ordered with VH holder and V steel. They showed up with Tuuk LS2. True didn't tell me or the guys at HM that the VH holder isn't available in my size 12+ so they automatically picked LS2. Wished they would have said something. Also the skates don't have the True heel cup either. Not sure if it's just for looks or if it actually serves a purpose. Waiting to hear back from the rep. There’s no True heel cup unless you are using the step holder Quote Share this post Link to post Share on other sites
JDhouston 4 Report post Posted January 12, 2018 Just now, IPv6Freely said: There’s no True heel cup unless you are using the step holder What is its purpose? I wanted the skates as they were designed, step hold, heel cup etc. Now they changed without notifying me. Just want to make sure I'm not missing out on something. Quote Share this post Link to post Share on other sites
BureKovy 20 Report post Posted January 12, 2018 30 minutes ago, JDhouston said: Did my fitting December 13th and the skates arrived today! Ordered with VH holder and V steel. They showed up with Tuuk LS2. True didn't tell me or the guys at HM that the VH holder isn't available in my size 12+ so they automatically picked LS2. Wished they would have said something. Also the skates don't have the True heel cup either. Not sure if it's just for looks or if it actually serves a purpose. Waiting to hear back from the rep. What size holder, 306? Quote Share this post Link to post Share on other sites
Sniper9 530 Report post Posted January 12, 2018 17 hours ago, NextBobbyOrr said: Arch pain was solved by cutting the red liner, but even after re-molding twice, the heel look isn't as snug as I'd like to be. I doubt that there would be any way that my foot scan was messed up on either the retailer or manufacturer's end (retailer has done over 30 fittings), any suggestions for getting it locked in better? Once I get that done, I'll be truly happy with them. Till then, I still am a little hesitant to give a glowing review. I found the best fit was no red insole with superfeet. Maybe try no red insole with stock footbeds. But without the red insole you may run into the arch pain that was relieved when you cut the red footbed. Quote Share this post Link to post Share on other sites
Sniper9 530 Report post Posted January 12, 2018 17 hours ago, NextBobbyOrr said: Arch pain was solved by cutting the red liner, but even after re-molding twice, the heel look isn't as snug as I'd like to be. I doubt that there would be any way that my foot scan was messed up on either the retailer or manufacturer's end (retailer has done over 30 fittings), any suggestions for getting it locked in better? Once I get that done, I'll be truly happy with them. Till then, I still am a little hesitant to give a glowing review. I found the best fit was no red insole with superfeet. Maybe try no red insole with stock footbeds. But without the red insole you may run into the arch pain that was relieved when you cut the red footbed. Quote Share this post Link to post Share on other sites
JDhouston 4 Report post Posted January 12, 2018 22 minutes ago, BureKovy said: What size holder, 306? Yes Quote Share this post Link to post Share on other sites
g3k 29 Report post Posted January 12, 2018 (edited) Doesn't buying someone else's used VH skates kind of defeat the whole purpose of having VH skates? I'm always confused by those listings. Edited January 12, 2018 by g3k Quote Share this post Link to post Share on other sites
IPv6Freely 2093 Report post Posted January 12, 2018 1 hour ago, JDhouston said: What is its purpose? I wanted the skates as they were designed, step hold, heel cup etc. Now they changed without notifying me. Just want to make sure I'm not missing out on something. Aesthetics. No real function. 7 minutes ago, g3k said: Doesn't buying someone else's used VH skates kind of defeat the whole purpose of having VH skates? I'm always confused by those listings. I guess you might get lucky and they fit, or at least close enough to fitting for you to be happy. I guess it’s not much different from buying off the shelf skates that also weren’t made for your foot shape. Quote Share this post Link to post Share on other sites
Monty22 833 Report post Posted January 12, 2018 3 minutes ago, g3k said: Doesn't buying someone else's used VH skates kind of defeat the whole purpose of having VH skates? I'm always confused by those listings. I've had excellent luck picking pro pairs that once baked fit close enough to my customs that I don't notice while skating. I've also put two teammates into them that wouldn't ever spend full retail on a pair of skates but jumped at $400 or less for a like new pair. As long as the sizing is right and there aren't any dramatically different anatomical differences between the skate and your foot it's the same as buying any other pro stock skate. If anything more forgiving given the pliability of VH/True once heated. 1 Quote Share this post Link to post Share on other sites
mojo122 535 Report post Posted January 12, 2018 4 hours ago, JDhouston said: What is its purpose? I wanted the skates as they were designed, step hold, heel cup etc. Now they changed without notifying me. Just want to make sure I'm not missing out on something. 3 hours ago, IPv6Freely said: Aesthetics. No real function. Except as a consumer when you ask for specifics on a so called "custom skate" you should get what you asked for. If for some reason they cannot be made to your exact specifications then I would expect to be notified of that prior to the skate being made to either accept the changes or cancel my order. 1 Quote Share this post Link to post Share on other sites
IPv6Freely 2093 Report post Posted January 12, 2018 40 minutes ago, mojo122 said: Except as a consumer when you ask for specifics on a so called "custom skate" you should get what you asked for. If for some reason they cannot be made to your exact specifications then I would expect to be notified of that prior to the skate being made to either accept the changes or cancel my order. Agreed. Quote Share this post Link to post Share on other sites
BureKovy 20 Report post Posted January 12, 2018 5 hours ago, JDhouston said: Yes Ok just curious, I'm 11.5 on the right skate and it's 296. But I was 306 in MLX size 11. Quote Share this post Link to post Share on other sites
Sniper9 530 Report post Posted January 12, 2018 2 hours ago, mojo122 said: Except as a consumer when you ask for specifics on a so called "custom skate" you should get what you asked for. If for some reason they cannot be made to your exact specifications then I would expect to be notified of that prior to the skate being made to either accept the changes or cancel my order. Did you follow up with True about the issue. I would be interested to see why they have to say about it. I think you have a very good case to complain about. If you paid by credit card, I wonder if you're protected at all by the card company with something like this? Quote Share this post Link to post Share on other sites
Larry54 243 Report post Posted January 12, 2018 (edited) 7 hours ago, BureKovy said: Ok just curious, I'm 11.5 on the right skate and it's 296. But I was 306 in MLX size 11. 306 is 10mm (3/8") longer than 296. Does it look like the boot can handle an extra 3/8" of holder length without sticking out at the front or back? If yes, is the left skate shorter, and if it is, can it also handle a 306 holder? Edited January 12, 2018 by Larry54 Quote Share this post Link to post Share on other sites
JDhouston 4 Report post Posted January 12, 2018 11 hours ago, Sniper9 said: Did you follow up with True about the issue. I would be interested to see why they have to say about it. I think you have a very good case to complain about. If you paid by credit card, I wonder if you're protected at all by the card company with something like this? The guy at HM in Dallas is reaching out to the True rep. I mean I paid with Amex and still havent received the merchandise so I could probably stick them with the charges. However I don't want to do that. Just frustrating. Quote Share this post Link to post Share on other sites
Sniper9 530 Report post Posted January 13, 2018 6 hours ago, JDhouston said: The guy at HM in Dallas is reaching out to the True rep. I mean I paid with Amex and still havent received the merchandise so I could probably stick them with the charges. However I don't want to do that. Just frustrating. What do you mean you haven't received the merchandise. As in you haven't received all of what you technically paid for (the step holder and heel cup)? I rmbr seeing a picture on Instagram where some guys feet were so big they didn't have a toe box made for that size so his toe box was a carbon toe and the rest of the boot was actually still the vh style. Looked weird.... Going to try to find it now. Quote Share this post Link to post Share on other sites
Sniper9 530 Report post Posted January 13, 2018 Found it.. 1 Quote Share this post Link to post Share on other sites
IPv6Freely 2093 Report post Posted January 13, 2018 Jesus christ 1 Quote Share this post Link to post Share on other sites
Playmakersedge 58 Report post Posted January 13, 2018 1 hour ago, IPv6Freely said: Jesus christ Bobsleds . Wow Quote Share this post Link to post Share on other sites
Playmakersedge 58 Report post Posted January 13, 2018 14 hours ago, Larry54 said: 306 is 10mm (3/8") longer than 296. Does it look like the boot can handle an extra 3/8" of holder length without sticking out at the front or back? If yes, is the left skate shorter, and if it is, can it also handle a 306 holder? Remember that number is for the blade. The holder is going to be just about 3/16 longer than other holder Quote Share this post Link to post Share on other sites
JDhouston 4 Report post Posted January 13, 2018 3 hours ago, Sniper9 said: What do you mean you haven't received the merchandise. As in you haven't received all of what you technically paid for (the step holder and heel cup)? I rmbr seeing a picture on Instagram where some guys feet were so big they didn't have a toe box made for that size so his toe box was a carbon toe and the rest of the boot was actually still the vh style. Looked weird.... Going to try to find it now. I mean I live in Houston I had to go to Hockey Monkey in Dallas to get scanned. The skates got sent to the store so now I have to go pick them up. I’m going Sunday to check them out 1 Quote Share this post Link to post Share on other sites
Larry54 243 Report post Posted January 15, 2018 (edited) On 1/12/2018 at 10:41 PM, Sniper9 said: Found it.. That just looks like one of the older VH skate models but with True tongues. I wonder if he has bigger feet than Chara who has the regular True toe cap. Edited January 15, 2018 by Larry54 Quote Share this post Link to post Share on other sites
oldtrainerguy28 478 Report post Posted January 15, 2018 On 1/10/2018 at 3:08 PM, Buddy said: I contacted True twice with my information, date of scan, and retailer where it occurred. Both times, they told me to contact the authorized retailer. So if they would of looked into their system, they would of said, "Hey we don't have an order for Buddy" therefore I could of looked into it sooner. I did contact the retailer, and they were slow to respond. Now were they slow because they didn't send the scan, and True was then closed for holiday break? The scan wasn't sent in until I contacted them a third time for an update in which I was given that response. Retailer is usually good about contacting customers, so I think they dropped the ball, had the holiday break at True and didn't want to tell me about it until they actually got it sent in. Quote Share this post Link to post Share on other sites
Playmakersedge 58 Report post Posted January 16, 2018 43 minutes ago, oldtrainerguy28 said: For a cya for future customers. Is there an opportunity in the process to get a digital copy of the scan ; so all isn't lost ? Quote Share this post Link to post Share on other sites
