Hi ryanmonty,
Thanks for your notes/questions on our Warranty Policy. We just had a team meeting here at Sparx Hockey to review your concerns. Our policy had stated "Warranty is only valid in the country to which the Product was shipped at time of purchase."
We have revised the policy to state "Warranty is only valid in the United States and Canada". We now honor our Warranty for Canadian customers regardless of the original shipping address of the sharpener purchase. You may have been living in the USA at the time of purchase and decided to move to Canada... the way things are going these days we need all the friends we can get in Canada ;)
https://www.sparxhockey.com/pages/warranties
Background - The limitation in the previous Warranty policy was a protection for us in cases where customers were located in regions where we currently don't have a service bureau (we will be expanding internationally very soon). Despite our current North American shipping restriction, Sparx sharpeners have already made their way to many countries in Europe, Asia, the Middle East, and Australia/NZ. For these locations it would be impractical to cover return shipping, which is included in our policy, on a warranty claim.
I hope this clears things up and helps you with your decision. As always, thanks for your interest in Sparx Hockey products. Happy Holidays!
Cheers,
Russ
CEO, Sparx Hockey