Completely understand; however, those of you guys that really know me- If I didn't like them I would just avoid talking about them as to not put myself in an awkward situation with my employer ( note I am a 1099 contractor and NOT a direct employee ). What's the old saying? Listen more to what I don't say?
I generally don't care to comment on alot of stuff because, the usual comments of " yeah, but you work for them " or the general attitude that some take that it's their job to police or dissect comments from mfg's reps. It's hard to foster that behaviour if you want rep participation. I'm here to help if you have questions, but I don't have time to go back and forth with someone who needs to argue for sport or has time to kill at work. I certainly don't have those luxuries and you generally don't see me picking arguments or fights with members... I may have had a few heated discussions with @JunkyardAthleticthat go back 12 or so years, but he's also a friend of mine and I can just pick up a phone as well and hash it out with him. Again... Those of you who truly know me... Know that I have ZERO EGO in this. Which I have encountered working with certain individuals in this industry. I just don't get it.
There have absolutely been a few challenges scaling up the operation in Winnipeg; however, that team in that facility is truly first class and will do their best to resolve any potential issue.
Making skates by hand like they do might never give you the aestheitcs you have become accustomed to with mass produced skates. It's just a difference in the business model. Scalability / Volume & Profit Margins vs Smaller Scale / Hand Made & Better Fit. Scott truly feels his process produces a better fitting boot that just happens to perform better. Those were his two main goals when he got into this... Making money wasn't even on the radar... He had to figure that out as he went. Not an easy thing to do. Scott is truly a pioneer in this industry- And that is rare when you look at how many companies have failed or were bought out with the sole purpose of being shut down to create less competition.
I know my dealers received a kit with additional parts including steel rivets that were more size appropriate for our shell design. I have not yet dealt directly / read in depth enough with the issue at hand, so I am unsure I can comment accurately on it. I would need to catch up on all the reading.