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Sniper9
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Everything posted by Sniper9
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My fitter dealt with it but they received a prepaid shipping label from true. Pretty sure any repair within warranty period they don't charge you for shipping, at least they shouldn't.
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250 bucks for a 430+ gram stick..... Also interesting that it's heavier than the 2x team.
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The thing that bothers me the most was their crappy "fix". Things get overlooked during QC. Or are considered "acceptable" to TRUES standards. That's fine. Like I said I don't care much for esthetics as long as it doesn't affect performance and structure. The tongue tab on the brink of breaking off, imo, would've been easy to spot as the person who stitched the Velcro to the tab made so many passes with the sewing machine (as seen in my pic above), there were more holes than plastic left. It was overlooked or decided that it wasn't an issue, but it did become an issue. Which they fixed by pretty much putting a glob of epoxy resin on it... The fix will likely Outlast the skates itself as the tongue doesn't really put any stress on the epoxied Velcro. If it doesn't last, I'm just going to re attached the Velcro with t nut and screw like the older version vh's. The fit and performance of the skates will probably keep me as a customer though. 🙄 I'm just venting at this point and apologize for those having to read this like I had to read all those posts by Smu. So I'll end my ranting within this post.
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You can ten min epoxy fix anything that's broken. Doesn't mean it's ok for a brand new item to have this defect and for that to be the "fix". If my skates were used and this happened due to game play, my expectations would obviously be lower. Would you accept a new car or bike where u had to epoxy something together yourself because or a manufacturing defect? Those are extreme examples but 1000 skates aren't cheap. And them doing that fix on a brand new pair of skates where the damage wasn't caused by me or game play is unacceptable. A fix for something brand new should be identical to a brand new item. It's like getting a brand new car that had a scratch on it and the dealer fixed it by using touch-up paint...
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So I'm gonna post a pic of the "fix" true did on my brand new skates. For those who are new and haven't been following the tongue tab was defective and broke off when I brought the skates home from my fitter the same day. Here's a pic. I reached out to them and they said they would fix by epoxying a new tongue tab, which I found interesting since there's not much for the broken off tab to grab on to. After some emailing back and forth they told me they would likely replace the toecap. I decided to send them in because that seemed like a fix I wanted done to ensure things weren't just glued back together. THREE weeks go by... And finally I get a tracking number for my skate back. I figure it took a while bc replacing the toe cap probably isn't the easiest thing to do given how the boots are constructed. I get this back... Needless to say I was pretty pissed. First off because all they did was epoxy the Velcro under the to cap, and then slapped on epoxy on the tab, which not only looks like shit, it really adds no functionality as it doesn't even do a good job holding the tab. I've since peeled that epoxy off as the Velcro holds fine just epoxied tot the underside of the toecap. This is the type of QC true thinks is fine. For a brand new skate that was defective out of the box. Anything less than a toecap replacement would have been unacceptable. I just don't have the time and energy and time lost without my skates to fight this battle that technically is "fixed". I've since done my own diy to make it esthetically acceptable.
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Or maybe ppl didn't inspect as closely until they got home. And saw things not even worth their time and energy bringing up. Let's be honest, All the cosmetic blemishes aren't going to be repaired under warranty and if they are, it's not worth wasting weeks for a repair that's only cosmetic. I've learned my lesson and I'm going to inspect my skates thoroughly before bringing them home though, but for actual defects. I don't really care about cosmetic stuff.
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Not sure why they don't use a regular rivet to lock the toe cap against the bottom of the boot like they do with the one piece goalie skate.
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U should weigh them so you actually know the difference. To me, even the weight of thr first generation trues vs my as1s were negligible. This whole weight this is getting out of control.
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Not sure why QC is still an issue... Love my skates but the repair job they did on my defective tongue tab was hilariously bad as they literally just did the same repair job I did but also put a blob of epoxy to recreate the tab..took them three weeks to do that "repair"
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Was gonna say the same. Stuff seems to work really well
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I went from 1/2 to 9/16 but eventually went back to 1/2. It really depends on the ice quality for me but 1/2 seems to be a good hollow for me overall. I tried 5/8 but bc I'm only 165 lbs i felt like I was slipping all over the place.
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I thought the new tongues did have a plastic insert that made it thermoformable.
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I know vh recommends loctite super glue but I'm sure any type of super glue or gel super glue would work. I personally havent had to use a shoe shorn. I have one in my bag but never had to use it with both skates I've owned.
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They've been pretty consistent with issues regarding glue residue etc lately, from what I have seen online at least. Still see some pretty bad stitching and eyelet placements though.
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Are you having issues with the tendon guards coming loose? I've never had any issues, and generally you shouldn't unless you push on them when removing the skates. The footbeds will always be meh. Every skate out there comes with garbage footbeds. At least with trues the arch support it built in so essentially you only really need something that will cover the rivets and provide some cushion. Some grip on the footbeds would be nice though. What I think they need to change is how the tongue attaches to the toe box. Something more than a few stitches on a small plastic tab. The loop Velcro on the tongues are also garbage. After changing the position of your tongue a few times the loop starts to fuzz out pretty quick. Would be nice if they used s better loop velcro and in combination with maybe a snap or button to keep it locked it a bit better.
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Cool thanks. Is there an option for something even thicker than the 3/8? I'm guessing they probably could do it upon special request... I'm thinking of getting the sniper tongues in the future to replace the true tongue since they are cheaper where I am, and also I like the extra length at the bottom that would cover the entire toebox area
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Previous. I thought the new tongue was just a thinner tongue option available? Or has it replaced the previous altogether, and there is still a thin option available.
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Anyone know what the actual thickness spec of the standard felt tongue is? Is it similar to the thickness (3/8") or the Nash tongues.
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Bc any hole that has to be expanded had an increased chance of not staying in place as long as a virgin hole (twss) as it allows for excess movement during impact or vibration etc. Definitely looks off centered from the heel.
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Hopefully the holders and steel you got match the size on the skates 👀👀. Or did you get them to predrill for the xs in 246?
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Then you should show him your skates bc they aren't in the same position. Especially when u can see extra holes were drilled in one and not the other. Want sucks is I don't think there's much u can do at this point. Maybe epoxy the holes and re drill new holes altogether. But not sure how well it'll hold since the holes are all so close together ... And the carbon insole is also pretty beat up... Not sure if you will notice it on the ice but just looking at the left skates rivets I don't think those will hold up very long either.
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Did u ask why one skate had new holes drilled while the other didn't?
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You shouldn't gauge it off your shoe size since that's not standardized throughout different brands. Your best bet is the sizing on a skate brannock. If I fit junior sizing, I would have opted for the retail jr sizes (if available in your area). I'm sure your fitter could order a retail size x in jr too, but I could be wrong. Getting oversized holders is also an option if you didn't want to go down a holder size. But at this point I guess you'll have to wait and see. If you end up getting skates too big and what smu got, return them and make a fuss. Not sure if true has trouble making jr skate sizes for adults bc the Sr boots need to be stiffer or constructed to bear the extra weight... But it seems to be an issue the smaller the sizes are....
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Ya I've always read that people felt the true holders and or skates were more forward pitched... Maybe it has more to do with the eyelet location on the boots? I noticed that the way they are positioned (top eyelet lower than other skates especially the taller as1 boot) it forces you into a more forward knee bend without having to drop an eyelet. That's the only time I felt a bit toe pickish when I first stepped k the ice, but it wasn't something I struggled to get used to.
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My current pair of Trues I had the SB holders put on right away. I only had the true holders on for about a couple mths for my first pair of Trues back in 2017. I honestly didn't have any issues with the true holders performance wise. The only reason I went to SB this time was bc I just bought brand new step blacksteel for my as1s and didn't want to waste them. It didn't make sense to have them collect dust and spend another 140+ cdn on blacksteel for the true holders which were special order with a wait time of about a month.
