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darkdays

Broken Hyperlite Eyelet

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The other day in a game I took a shot off the inside of my skate and the eyelet broke off. I emailed Bauer and they said they don't carry any replacement parts for their skates. Any ideas on how to put a fix on these? (FYI they are out of warranty)

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Edited by darkdays
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2 hours ago, darkdays said:

The other day in a game I took a shot off the inside of my skate and the eyelet broke off. I emailed Bauer and they said they don't carry any replacement parts for their skates. Any ideas on how to put a fix on these? (FYI they are out of warranty)

How old are they?  Those look like the original laces and still look fairly new?  If I dropped a grand on skates and that happened within a short time frame and it wasn't covered, then I'd be looking at a different manufacturer for my new skate.

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Interesting that the endeavor to create a lighter skate through non-traditional materials results in new problems. 

I wonder what NHL equipment managers do if a plastic-like eyelet breaks for a player's skate. I'm guessing they have back-up skates in one of those equipment crates.

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1 hour ago, mojo122 said:

How old are they?  Those look like the original laces and still look fairly new?  If I dropped a grand on skates and that happened within a short time frame and it wasn't covered, then I'd be looking at a different manufacturer for my new skate.

He took a shot off them. Regardless whether they are a day old or five years old, they would've broke. Even if it was within warranty Bauer probably could easily say too bad since breakage due to shot blocking isn't really a manufacturing defect.  Would they have covered it if it was withing warranty, probably. But after warranty no way they will knowing Bauer's history.  Plastics will always potentially break from impact. 

Shitty deal for OP though. 

Edited by Sniper9

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1 hour ago, Sniper9 said:

He took a shot off them. Regardless whether they are a day old or five years old, they would've broke. Even if it was within warranty Bauer probably could easily say too bad since breakage due to shot blocking isn't really a manufacturing defect. 

Shitty deal for OP though. 

We actually can't say for a fact that it's not from a manufacturing defect.  My point is that one should expect better durability from a top of the line skate.  That skate hasn't even been on the market a full year yet.  

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Boy, it’s almost like they “improved” a product that creates breakages that aren’t easily fixable so you have to just buy a new product when that part breaks before the skate breaks down. Shocked.

I imagine if enough people complain, they’ll address it, like how they addressed the issue with steel gradually loosening in Edge holders. That’s not a problem anymore, right? 

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Injected eyelets are garbage.  Bauer uses typical marketing bs to claim performance improvements, but the reality is it almost certainly makes the skate cheaper to manufacture so when they charge a premium for this "feature" it's even more profitable. 

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3 hours ago, mojo122 said:

We actually can't say for a fact that it's not from a manufacturing defect.  My point is that one should expect better durability from a top of the line skate.  That skate hasn't even been on the market a full year yet.  

You can argue it's a manufacturing defect but imo the injected eyelet system is a giant defect in itself... 

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5 hours ago, Sniper9 said:

He took a shot off them. Regardless whether they are a day old or five years old, they would've broke. Even if it was within warranty Bauer probably could easily say too bad since breakage due to shot blocking isn't really a manufacturing defect.  Would they have covered it if it was withing warranty, probably. But after warranty no way they will knowing Bauer's history.  Plastics will always potentially break from impact. 

Shitty deal for OP though. 

This raises an interesting point. In many countries there are now laws that protect consumers, in mine a manufacture has to make a product that is fit for purpose, durable (and yes, the cost of the product is part of this equation - the more it costs the longer it is expected to last) and that they must carry spare parts for the expected life of the product in the market. A manufacturer's warranty is no longer worth the piece of paper it is written on, what counts is a "reasonable expected life span" of the product. Puck strikes are part of the game and if it had happened here within a 2 to 3 year period of owning the skates I'd suspect that someone would be dragging Bauer's ass (or their agent, the shop) in front of the tribunal on at least 2 breaches of our law (and I can think of another 2 beyond durability and spare parts). 

disclaimer - I'm a litigious pita bush lawyer that has spent many many hours helping people out with cases against manufacturers / agents and their supposed warranties, marketing bs and disclosures.

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46 minutes ago, Beerleaguebumhockey said:

I drove my car over a curb and the alignment is out. Why isn’t this warranty. 
 

come on guys use is not a defect. Anything with use will and can break. The eyelet system is excellent 

That's an apples and oranges comparison.  A more accurate analogy would be, "I just paid $75k for a car and after four months I hit a pothole and the back axle fell off.  The manufacturer doesn't stock replacement axles, so I have to improvise a repair or buy a new car".

And no, the eyelet system is not excellent.  Any perceived performance benefit is a placebo.  The fragility of the system makes it unsuitable for it's intended use.

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7 hours ago, boo10 said:

That's an apples and oranges comparison.  A more accurate analogy would be, "I just paid $75k for a car and after four months I hit a pothole and the back axle fell off.  The manufacturer doesn't stock replacement axles, so I have to improvise a repair or buy a new car".

And no, the eyelet system is not excellent.  Any perceived performance benefit is a placebo.  The fragility of the system makes it unsuitable for it's intended use.

Unusable, please... For every complaint about breaking there are dozens of skates that are just fine.

Oh and BTW. Every company in every market is looking to make products less costly to improve profits. 

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I don't like the injected eyelets from a performance standpoint, but I never had an issue with durability on any of my MX3, 1S or 2S Pro. And I definitely block a lot of shots. 

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20 hours ago, darkdays said:

The other day in a game I took a shot off the inside of my skate and the eyelet broke off. I emailed Bauer and they said they don't carry any replacement parts for their skates. Any ideas on how to put a fix on these? (FYI they are out of warranty)

It's strange they "don't carry any replacement parts." This is a molded piece of plastic. They have them lying in assembly. They can't spare one?

I imagine it's a PITA to remove and install a new one, maybe approaching the price of a nice set of aftermarket steel just for the service, but that's a different situation than "we can't spare a molded piece of plastic in a standard size." At least for the chain of peninsula eyelets, it would make sense to have a modular replacement possibility.

18 hours ago, Buzz_LightBeer said:

By now I would guess a good chunk of EQM are ordering them with traditional eyelets unless the player specifically wants injected

I see a lot of Hyperlites with injected eyelets at the NHL and NCAA level. They seem popular, or maybe the frequency of skate replacement makes the odd break a marginal cost.

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1 hour ago, flip12 said:

It's strange they "don't carry any replacement parts." This is a molded piece of plastic. They have them lying in assembly. They can't spare one?

I imagine it's a PITA to remove and install a new one, maybe approaching the price of a nice set of aftermarket steel just for the service, but that's a different situation than "we can't spare a molded piece of plastic in a standard size." At least for the chain of peninsula eyelets, it would make sense to have a modular replacement possibility.

I see a lot of Hyperlites with injected eyelets at the NHL and NCAA level. They seem popular, or maybe the frequency of skate replacement makes the odd break a marginal cost.

I have never personally witnessed this. I did like the injected eyelets on the last three Vapor lines. They do a good job working independently. 

This is probably an instance of confirmation bias. 

I've had Step Steel have a chunk taken out from gameplay, and they were brand new. Let's just say there was no warranty replacement. 

It's just part of the game.

Edited by pgeorgan

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I think the problem with "no replacement part" is actually a "no customer-replaceable unit (CRU, intended for end-users to install)" or "no field-replaceable unit (FRU, intended for qualified service techs to install)". If this was offered as a part, each LHS would also have to know how to install them, what tools to use, etc. So I fully understand that they don't offer it as a replacement part, and that a "good" LHS / pro-shop would simply create their own part from plastic and sew it in-place with varying degrees of workmanship.

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I do find the lack of understanding of businesses cutting costs and improving profits odd, every company in the world has the same goal. Make money. Sometimes that affects the consumer whether we like it or not. As well, these skate lines last two years, this is not a car that has a 15 year life span and parts for insurance claims and accidents. What a weird comparison to a basically disposable piece of equipment. 

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I don't know if this will help, but I remembered this video from a few years ago from the NJ equipment staff. It offers more of a DIY approach: 

 

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41 minutes ago, Beerleaguebumhockey said:

I do find the lack of understanding of businesses cutting costs and improving profits odd, every company in the world has the same goal. Make money. Sometimes that affects the consumer whether we like it or not. As well, these skate lines last two years, this is not a car that has a 15 year life span and parts for insurance claims and accidents. What a weird comparison to a basically disposable piece of equipment. 

Cars might last 15+ years, but don’t many manufacturers update their lines more frequently than that?

Today’s skates can last longer than two years, even if a new skate in the same line comes out in that span. Planned obsolescence isn’t that tightly coupled to product release cycles (yet? I imagine Bauer having a leasing/subscription plan hidden in some garment or other).

56 minutes ago, gosinger said:

I think the problem with "no replacement part" is actually a "no customer-replaceable unit (CRU, intended for end-users to install)" or "no field-replaceable unit (FRU, intended for qualified service techs to install)". If this was offered as a part, each LHS would also have to know how to install them, what tools to use, etc. So I fully understand that they don't offer it as a replacement part, and that a "good" LHS / pro-shop would simply create their own part from plastic and sew it in-place with varying degrees of workmanship.

That is an interesting thought. I wonder if it would be possible to 3D print a decent replacement.

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Replacing parts on skates other than steel and holders has never really been an option. Once certain parts broke you are hooped or had to find someone that might be able to fix it. Ie tendon guards, traditional eyelets etc. Do we give shoe manufacturers shit for not having replacement parts? 

 

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1 hour ago, Sniper9 said:

Replacing parts on skates other than steel and holders has never really been an option. Once certain parts broke you are hooped or had to find someone that might be able to fix it. Ie tendon guards, traditional eyelets etc. Do we give shoe manufacturers shit for not having replacement parts? 

 

Traditional eyelets, MLX tongues and tendon guards, Mako tendon guards, CCM tongues, and Micron liners are counterexamples. Injected plastic facing is literally one part. How it gets replaced seems complicated, to be sure, but it's not out of the question in my mind. We don't give shoe manufacturers that because shoes do have replacement parts.

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I tend to stay away from injected eyelets. When players request the Hyperlite skates I recommend they order custom and get standard eyelets unless they are entirely sold on the injected eyelets. 

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